Senior Technical Support Analyst

9 hours ago

Pune, Maharashtra, India Eclerx Services Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Senior Analyst

Description

Job Description:

  • Addressing user tickets regarding hardware, software and networking
  • Walking customers through installing applications and computer peripherals
  • Asking targeted questions to diagnose problems
  • Guide users with simple, step-by-step instructions
  • Conduct remote troubleshooting
  • Test alternative pathways until you resolve an issue
  • Customize desktop applications to meet user needs
  • Record technical issues and solutions in logs
  • Direct unresolved issues to the next level of support personnel
  • Follow up with clients to ensure their systems are functional
  • Report customer feedback and potential product requests
  • Help create technical documentation and manuals
  • To perform the system changes adhered to organizational policies
  • VIP support

Requirement:

  • Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role
  • Hands-on experience with Windows/Linux/Mac OS environments
  • Working knowledge of office automation products and computer peripherals, like printers and scanners
  • Knowledge of network security practices and anti-virus programs
  • Ability to perform remote troubleshooting and provide clear instructions
  • Excellent problem-solving and multitasking skills
  • Customer-oriented attitude
  • Knowledge of ITIL Foundation V3 / V4 (Certified candidates have added advantage)
  • Excellent verbal and written English

  • Technical Support Delivery Analyst

    3 days ago

    Pune, Maharashtra, India workday technical consultant Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Job Description Your work days are brighter here. At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our...

  • Technical Support Analyst

    4 days ago

    Pune, Maharashtra, India Pawan Enterprises Full time ₹ 4,20,000 - ₹ 7,80,000 per year

    Hiring For Technical Support.Designation: Analyst.Graduation Mandatory.Job location : HinjewadiUS ShiftsTransport facility would be provided.Salary : Upto 23k in hand For FreshersFor more details kindly share your updated resume on : Job Types: Full-time, FresherPay: ₹22, ₹35,000.00 per monthBenefits:Health insuranceLanguage:English (Preferred)Work...

  • Senior Technical Business Analyst

    10 hours ago

    Pune, Maharashtra, India Futran Tech Solutions Full time ₹ 5,00,000 - ₹ 12,00,000 per year

    Job Title: Senior Business Analyst (API & YAML,SQL Experience)Job Description:We are seeking a detail-oriented and analytical Business Analyst with hands-on experience in APIs and YAML to join our dynamic team. The ideal candidate will be responsible for translating business needs into technical specifications, working closely with stakeholders, and...

  • Technical Support Analyst

    2 days ago

    Pune, Maharashtra, India Creative Hr Solutions Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Hiring: Alert Monitoring & Tech Support AnalystHealth domain preferred.Location: Pune | Experience: 3-10 years | Key Skills (e.g., Linux, PostgreSQL, Troubleshooting, PACS, HL7, DICOM

  • Technical Support Delivery Analyst

    4 days ago

    Pune, Maharashtra, India Workday Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Your work days are brighter here.At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people...

  • Senior Technical Support Analyst

    4 days ago

    Pune, Maharashtra, India BMC Software Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Roles and ResponsibilityProvide technical support and assistance to customers via phone, email, or chat.Troubleshoot and resolve complex technical issues related to software products.Collaborate with internal teams to identify and implement solutions for customer requests and issues.Develop and maintain technical documentation and knowledge base...

  • Technical Support Delivery Analyst

    4 days ago

    Pune, Maharashtra, India Workday Full time ₹ 2,50,000 - ₹ 7,50,000 per year

    Your work days are brighter here.At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people...

  • Senior Analyst

    9 hours ago

    Pune, Maharashtra, India Eclerx Services Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Senior Analyst - FMKM- Job Title: Senior Analyst - Location: Pune, Maharashtra - The role requires a minimum of 5 years of experience, as inferred from the seniority of the position. - The job is categorized under Finance & Accounting, focusing on analytical tasks. - Specific skills, languages, salary, and perks are not mentioned in the job description

  • L1 Technical Support Analyst(Cybersecurity)

    2 days ago

    Pune, Maharashtra, India Hirezy Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Years of Exp – 3 Years to 5 YearsLocation: Pune (Balewadi) - Hybrid (2days office in a week)Shift timings: 24/7 shift timings.Qualification: B.E/B.Tech or equivalentNotice period: Immediate to 30 Days (if serving notice then LWD should be 45Days max)Job Overview:The Technical Support Analyst serves as a key customer contact for troubleshooting technical...

  • Senior Data Analyst

    1 week ago

    Pune, Maharashtra, India Ingeniworx Business Solutions Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    OverviewWe are seeking a Senior Data Analyst to join a growing team of data analytics professionals and contribute to a best-in-class Data Analytics Center of Excellence. This role will be part of a diversified analytical team focused on expanding new and emerging data science and predictive methodologies. The Senior Data Analyst will provide strategic...