Assistant Manager

5 days ago

Navi Mumbai, Maharashtra, India Manba Finance Full time ₹ 15,00,000 - ₹ 28,00,000 per year

Job description

We are looking for an Assistant Manager - Software support & IT to join our team. The ideal candidate will have experience in providing technical support for enterprise resource planning (ERP) or business applications like non-banking financial companies (NBFC), troubleshooting issues, and ensuring timely resolution of customer inquiries.

Responsibilities:

  • Provide technical support to customers for ERP or business applications, including installation, configuration, and usage
  • Troubleshoot and diagnose issues with ERP or business applications and escalate to development teams when necessary
  • Respond to and resolve customer inquiries in a timely and professional manner
  • Document issues and resolutions in a knowledge base for future reference
  • Collaborate with cross-functional teams to identify and resolve software defects
  • Continuously improve processes and procedures for software support
  • engage with technology partners and fintech API providers for automation of business processes in the organization.
  • Contribute towards Business process optimization

Qualifications & Experience:

Bachelor in engineering or other bachelors in Computer Science, Information Technology, or a related field

minimum 2-3 years of experience in providing technical support for ERP or business applications like NBFC

Experience in implementation of similar technology and solutions for an NBFC or bank or similar financial services company.

Experience in troubleshooting and problem-solving

Excellent communication and interpersonal skills

Ability to work in a fast-paced and collaborative environment

Knowledge of cloud-based technologies and support is a plus

While prior work experience in software support for ERP or business applications like NBFC is preferred, we are also open to considering candidates with equivalent experience and aptitude.

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