
Assistant Manager
20 hours ago
Job Description – Assistant Manager- Operations - ETS
Location: Mumbai
Designation: Assistant Manager Department: Employee Transport Services (ETS) Experience: 7–15 years in Transport/Facility/Operations Management
Job Responsibilities
Role Overview:
The ETS Operation Manager will be responsible for end-to-end management of employee transportation operations, ensuring safe, reliable, cost-effective, and compliant transport services. The role requires strong leadership, vendor management, analytical ability, and adherence to employee safety and statutory guidelines.
Key Responsibilities:
- Operational Management
· Manage day-to-day transport operations across all shifts (general, night, and flexi).
· Monitor trip adherence, on-time performance (OTP), and SLA compliance.
· Oversee routing, clubbing, and optimization of vehicles to reduce cost without compromising safety.
· Ensure compliance with female employee safety guidelines (escort rules, first pickup/last drop protocols, etc.).
- Team & Vendor Management
· Supervise and coordinate with transport executives, supervisors, and vendor partners.
· Manage driver deployment, discipline, training, and performance tracking.
· Conduct periodic vendor performance reviews and ensure timely payments/invoicing.
- Technology & Compliance
· Ensure smooth functioning of transport management software (routing, live tracking, billing).
· Maintain compliance with local RTO, labor, and transport regulations.
· Implement GPS, panic button, and other statutory safety requirements.
- Cost & Budget Control
· Monitor trip volumes, billing accuracy, and optimize routes for cost efficiency.
· Prepare MIS, dashboards, and monthly reports for management review.
· Identify cost-saving initiatives without affecting service quality.
- Employee Experience & Safety
· Ensure highest standards of employee safety, comfort, and grievance redressal.
· Coordinate with HR/Admin/Facilities on employee transport-related escalations.
· Drive regular safety audits, mock drills, and awareness sessions.
- Crisis & Escalation Handling
· Handle emergency situations like vehicle breakdowns, accidents, or security incidents.
· Provide 24x7 operational support as per business requirements.
· Ensure quick decision-making and escalation management.
Desired Skills & Competencies:
· Strong knowledge of employee transport operations (ETS) and statutory norms.
· Experience in routing, cost optimization, and vendor management.
· Good communication, analytical, and leadership skills.
· Proficiency in MS Excel, MIS reporting, and transport management systems.
- · Ability to work in a 24x7 environment with shift flexibility.
Education: Any graduate or master, or relevant experience
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