Application Support Engineer

5 days ago


Pune, Maharashtra, India Webixion Technologies Full time ₹ 3,20,000 - ₹ 4,80,000 per year

Application Support Engineer

Job Type-Full Time

Experience- Minimum 1-3 years

Location-Chinchwad, PCMC

Job Summary:

We are seeking a detail-oriented and proactive Application Support Engineer to join our IT operations team. In this role, you will be responsible for providing technical support and maintenance for business-critical software applications, ensuring minimal disruption and optimal performance. You will work closely with software developers, QA, infrastructure teams, and end-users.

Key Responsibilities:

  1. Provide technical support to all applications and resolve issues

  2. Analyze and troubleshoot live production issues

  3. Secure clear possession of problem identification, its analysis, impact analysis and solutions

4.Provided technical support and troubleshooting for software and

network-related issues via phone, email, chat, remote support and

Ticketing system.

  1. Identifying solutions related with software technical issues.

Identifying the root cause of technical problem by connecting with

clients.

6.Documentation of technical knowledge in manual and note form.

7.Preparing timely reports and providing accurate and prompt

feedback to clients.

8.Escalation of technical issues to respective teams.

9.Maintaining good relations with clients.

Job Types: Full-time, Permanent

Pay: ₹25, ₹40,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Internet reimbursement
  • Paid time off
  • Provident Fund

Work Location: In person



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