
Application Support Engineer
5 days ago
Application Support Engineer
Job Type-Full Time
Experience- Minimum 1-3 years
Location-Chinchwad, PCMC
Job Summary:
We are seeking a detail-oriented and proactive Application Support Engineer to join our IT operations team. In this role, you will be responsible for providing technical support and maintenance for business-critical software applications, ensuring minimal disruption and optimal performance. You will work closely with software developers, QA, infrastructure teams, and end-users.
Key Responsibilities:
Provide technical support to all applications and resolve issues
Analyze and troubleshoot live production issues
Secure clear possession of problem identification, its analysis, impact analysis and solutions
4.Provided technical support and troubleshooting for software and
network-related issues via phone, email, chat, remote support and
Ticketing system.
- Identifying solutions related with software technical issues.
Identifying the root cause of technical problem by connecting with
clients.
6.Documentation of technical knowledge in manual and note form.
7.Preparing timely reports and providing accurate and prompt
feedback to clients.
8.Escalation of technical issues to respective teams.
9.Maintaining good relations with clients.
Job Types: Full-time, Permanent
Pay: ₹25, ₹40,000.00 per month
Benefits:
- Cell phone reimbursement
- Internet reimbursement
- Paid time off
- Provident Fund
Work Location: In person
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