Infra Tech Support Practitioner

Project Role : Infra Tech Support Practitioner

Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.

Must have skills : Network Infrastructures

Good to have skills : NA

Minimum 3 year(s) of experience is required

Educational Qualification : 15 years full time education

Summary:

Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Must Have Skills: Cisco Data center routing & Switching, F5 Load balancer and Wireless

Good to Have Skills: Firewall and Infoblox (DDI)

Roles & Responsibilities:

- Prepare moderate to complex network designs/schematics to address specific customer network solution requirements.

- Prepare work orders containing instructions to be used by technicians to configure network hardware and software.

- Work with customer technical teams to provide solutions for customers internetworking communications requirements.

- Configure and troubleshoot WAN/ LAN/ WLAN equipment in a complex environment.

- Remotely support new installs, circuit upgrades and logical changes

Professional & Technical Skills:

- Should be able to lead a team and Excellent knowledge and troubleshooting skills on Cisco Wireless Controllers, Cisco Routers, Firewalls Fortinet, F5 Load Balancers, IPSEC, SSL VPN and Infoblox DDI.

- Maintain design of LAN/WAN including protocols and routing Troubleshooting critical incidents and problem tickets Identify potential failures and recommend solution.

- Update knowledge base with known errors/resolutions.

- Provide day to day operational support for the in-scope device Management Services and Advance level knowledge of Fault Management like Identify and Classify Fault, Investigate and Diagnose Fault and Provide Fault resolution.

- Should have very good experience of software patch management to manage the Extreme cloud patch management cycle, patch testing and deployment of patches on timely basis.

- Experience in managing Multi-Client Networks, WAN Links, LAN Management and Excellent knowledge of Advanced Networking and Network Protocols.

- Co-ordinate with 3rd party vendors for Network Hardware replacement & Core level debugging.

- Follow ITIL process with proving skills in working with Incident & Change management methodologies.

- Should be able to drive Network projects & work at the Data center during deployment of Network hardwares Experience with Wireshark or other NAM tools.

Additional Information:

- Should have 6 to 8 years of experience in Network operational support/management roles.

- Should have supported Network deployments.

- Should have experience performing Network transitions / transformations.

- Good understanding of procedures, application, and concepts within own subject area.

- Flexible to work in 24x7 environment.

Educational Qualification:

BS or BA in Engineering, Computer Science or equivale.

Additional Information:

Certifications in CCNA, CCNP or any other relevant certifications.

15 years full time education