Customer Care Executive
2 weeks ago
As a CRM Specialist, you will be the driving force behind building strong customer relationships and boosting sales performance. You will play a key role in managing B2B/B2C sales funnels, onboarding new clients, maintaining key customer accounts, and optimizing CRM workflows to drive revenue and customer loyalty across our brands - Epitight, Cozitis, and Niconi.
Key Responsibilities:
- Manage and grow retail, salon, and e-commerce partner relationships.
- Collaborate with marketing teams for campaign alignment and lead conversion.
- Support new product launches with tailored sales strategies.
- Develop automated workflows and personalized communication journeys.
- Monitor customer lifecycle and design win-back/retention campaigns.
- Analyze data to identify gaps in customer engagement or sales opportunities.
- Act as the first point of contact for key clients or distributors.
- Handle escalations and ensure timely resolution of customer concerns.
- Conduct periodic follow-ups, review meetings, and satisfaction surveys.
Key Requirements:
- Excellent communication, presentation, and negotiation skills.
- Data-driven mindset with strong analytical and problem-solving skills.
- Ability to multitask and thrive in a fast-paced, startup environment.
Job Types: Full-time, Permanent, Fresher
Pay: ₹10, ₹25,000.00 per month
Benefits:
- Flexible schedule
Ability to commute/relocate:
- Goregaon, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
- What is your current CTC?
- What is your salary expectation?
Experience:
- Customer service: 1 year (Required)
Location:
- Goregaon, Mumbai, Maharashtra (Required)
Work Location: In person
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