Customer Care Executive

7 days ago

Goregaon Mumbai Maharashtra, India HamBOLDS Private Limited Full time ₹ 1,50,000 - ₹ 3,00,000 per year

As a CRM Specialist, you will be the driving force behind building strong customer relationships and boosting sales performance. You will play a key role in managing B2B/B2C sales funnels, onboarding new clients, maintaining key customer accounts, and optimizing CRM workflows to drive revenue and customer loyalty across our brands - Epitight, Cozitis, and Niconi.

Key Responsibilities:

  • Manage and grow retail, salon, and e-commerce partner relationships.
  • Collaborate with marketing teams for campaign alignment and lead conversion.
  • Support new product launches with tailored sales strategies.
  • Develop automated workflows and personalized communication journeys.
  • Monitor customer lifecycle and design win-back/retention campaigns.
  • Analyze data to identify gaps in customer engagement or sales opportunities.
  • Act as the first point of contact for key clients or distributors.
  • Handle escalations and ensure timely resolution of customer concerns.
  • Conduct periodic follow-ups, review meetings, and satisfaction surveys.

Key Requirements:

  • Excellent communication, presentation, and negotiation skills.
  • Data-driven mindset with strong analytical and problem-solving skills.
  • Ability to multitask and thrive in a fast-paced, startup environment.

Job Types: Full-time, Permanent, Fresher

Pay: ₹10, ₹25,000.00 per month

Benefits:

  • Flexible schedule

Ability to commute/relocate:

  • Goregaon, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

  • What is your current CTC?
  • What is your salary expectation?

Experience:

  • Customer service: 1 year (Required)

Location:

  • Goregaon, Mumbai, Maharashtra (Required)

Work Location: In person

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