Network Account Manager

2 weeks ago

Delhi Gurugram Manesar NCR, India Airtel Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Please note:

The job location for this role will be MANESAR, Haryana.

Role & responsibilities

  • Understanding of Network architecture of the assigned customers.
  • Solutions provided by Airtel & competitors to the customer.
  • Customer expectations from the solutions.
  • Coordination with Technical stakeholders in customers organization.
  • Ensures right health of all critical & high value solutions.
  • Insights to planning for configuring solutions basis customers requirements.
  • Single point of contact for the customer for technical engagements.
  • Technical expert and enabled with all tools.
  • Handling the customer escalation and provide the solution timely.
  • Good Communication, Analytical & Liaising skill to manage the partner and get them convince through the logical inputs.
  • Measurement of the all KPIs & Performances of the all Lease partners as per the agreement.
  • Hands on experience on MS Excel & PowerPoint to present the team/function performance.
  • Key Learner and innovative mind set to convert the manual jobs to automate through Tools.
  • Auditing the work performance of the team and appraise subordinates.

Preferred candidate profile

  • In Depth knowledge of IP domain.
  • In-depth knowledge of SDH, DWDM, OTN, NPT, EPT domains.
  • Expert level of working experience with P2P & P2MP Services, EoSDH, Layer 0 / Layer 1 Core network, ASON, MoT, QoS, Traffic Engineering, Multicast, QoS, RSVP.
  • Hands on with Huawei, CIENA, ALU, and TEJAS, ECI, high end DXC, OTN and DWDM equipment.
  • Incident management, people management, Problem management.

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