Commvault Level 1 Engineer

2 days ago

Alandur Chennai Tamil Nadu, India Databarracks Full time ₹ 5,00,000 - ₹ 6,00,000 per year

Roles & Responsibilities:

Customer facing:

· Communicate with customers confidently, ensuring clear and professional interactions.

· Triage and troubleshoot backup issues for both customers and internal technical teams.

· Assist customers with troubleshooting backup job failures and performance issues.

· Maintain accurate case history, customer configurations, and contribute to the knowledge base.

· Follow ITSM processes, ensuring incidents and requests are properly documented and handled.

· Oversee backup health, escalate complex issues, and assist with routine system tasks.

· Provide first-class support across a diverse range of customers from various industries and sizes

Technical:

· Provide frontline support for Commvault and other backup platforms, ensuring stable operations.

· Triage and troubleshoot backup issues for both customers and internal teams.

· Assist customers with backup job failures, restores, and performance optimization.

· Maintain accurate documentation, case history, and contribute to the knowledge base.

· CommServe Administration: Manage and maintain backup infrastructure.

· Backup Job Management: Schedule new backups, modify existing jobs, and generate metrics reports.

· Backup Monitoring & Restores: Ensure backup health, troubleshoot failures, and perform restores when needed.

· Application Backups: Hands-on experience with SQL, SharePoint, Oracle, Exchange, Active Directory, and VM backups.

· Generate and present backup performance reports to management.

· Follow ITIL processes (Incident, Problem, Request, and Change Management).

· Work in 24/7 high-availability data center environments and participate in on-call rotations.

· Collaborate within a global, virtual, and multi-functional team to provide high-quality service.

· Prepare and review Knowledge Base (KB) articles, share knowledge, and maintain documentation.

· Working knowledge of Unix and Linux platforms.

· Basic understanding of security, networks, or storage platforms is a plus.

· Ability to prioritize tasks and perform effectively under pressure in a fast-paced, international environment.

· Must be a service and customer-oriented team player.

· Flexible, self-motivated, and able to work under pressure

Job Type: Full-time

Pay: ₹500, ₹600,000.00 per year

Benefits:

  • Health insurance
  • Provident Fund

Language:

  • English (Required)

Shift availability:

  • Night Shift (Required)

Work Location: In person

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