Team Member Level 1

14 hours ago

Chennai Tamil Nadu, India Ford Motor Company Full time

**Process Management**:Accurately action all incoming contracts and investigation requests in strict adherence to established procedures, ensuring compliance with Service Level Agreements (SLAs).
- **Performance & Quality**:Consistently meet and exceed productivity and quality objectives, maintaining a high level of consistency in all tasks.
- **Compliance & Audit Assurance**:Uphold rigorous compliance with all applicable company policies, procedures, and regulatory guidelines to prevent major or repeat findings in audits, including DRG, LOD, CPR/GAO, and others.
- **Audit Resolution**:Thoroughly document and update audit observations, providing clear root cause analysis and implementing effective corrective actions.
- **Operational Efficiency**:Actively contribute to enhancing key operational metrics, such as increasing same-day funding percentages, reducing the elapsed time for processing investigation requests, and minimizing rework for the Business Centre team.
- **Business Continuity Support**:Demonstrate flexibility and provide essential Business Continuity Plan (BCP) support whenever required to meet evolving business needs.
- **Skill Development**:Achieve 100% skillset proficiency in all assigned processes within one year of employment by proactively seeking support and guidance from appropriate stakeholders.
- **Work Schedule Flexibility**:Be available and flexible to work various shifts, including providing additional support on weekends, as dictated by business volume forecasts.
- Strong commitment to accuracy, quality, and compliance.
- Ability to work effectively in a fast-paced, high-volume environment.
- Proactive attitude towards learning and skill development.
- Strong communication and interpersonal skills.
- Flexibility to adapt to changing business needs and work schedules.
- **Process Management**:Accurately action all incoming contracts and investigations/AML requests in strict adherence to established procedures, ensuring compliance with Service Level Agreements (SLAs).
- **Performance & Quality**:Consistently meet and exceed productivity and quality objectives, maintaining a high level of consistency in all tasks.
- **Compliance & Audit Assurance**:Uphold rigorous compliance with all applicable company policies, procedures, and regulatory guidelines to prevent major or repeat findings in audits, including DRG, LOD, CPR/GAO, and others.
- **Audit Resolution**:Thoroughly document and update audit observations, providing clear root cause analysis and implementing effective corrective actions.
- **Operational Efficiency**:Actively contribute to enhancing key operational metrics, such as increasing same-day funding percentages, reducing the elapsed time for processing investigation requests, and minimising rework for the Business Centre team.
- **Business Continuity Support**:Demonstrate flexibility and provide essential Business Continuity Plan (BCP) support whenever required to meet evolving business needs.
- **Skill Development**:Achieve 100% skillset proficiency in all assigned processes within one year of employment by proactively seeking support and guidance from appropriate stakeholders.
- **Work Schedule Flexibility**:Be available and flexible to work various shifts, including providing additional support on weekends, as dictated by business volume forecasts.

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