Team Member Level 1

Team MemberBachelor's degree from Commerce / Business / Banking with experience in Global Business Services / Banking back-offices.Handle Accounts servicing and Vehicle liquidation activities for Ford Motor credit retail loan/ lease customers in North America within stipulated timelinesPerform critical activities like extending contract term, due date...

Key Responsibilities: - Analyze and scrutinize all contractual documents - Raising of payments and invoices to Ford Motor Company and other customers as required - Completion of daily and monthly dealer collection activity - Issuing daily statistics to assist with resource management, performance metrics and quality measurements - Review and clearance of...

Flexibility to work in different shift hours to meet the business requirement. Positive approach in providing excellent customer service and taking accountability for resolving or escalating customer queries as required. Confident in meeting deadlines with mínimal supervision, whilst maintaining high level of quality and efficiency. Experience in...

Flexibility to work in different shift hours to meet the business requirement. - Positive approach in providing excellent customer service and taking accountability for resolving or escalating customer queries as required. - Confident in meeting deadlines with mínimal supervision, whilst maintaining high level of quality and efficiency. - Experience in...

Ensure all the contracts/Investigation requests are actioned per procedure and support the Service Level Agreement. Meet the productivity and quality % as per the objectives and maintain consistency. Ensure compliance with all applicable policies, procedures and guidelines to avoid Major or repeat comments in DRG, LOD audits, and CPR/GAO audits. Ensure audit...

**Process Management**:Accurately action all incoming contracts and investigation requests in strict adherence to established procedures, ensuring compliance with Service Level Agreements (SLAs). - **Performance & Quality**:Consistently meet and exceed productivity and quality objectives, maintaining a high level of consistency in all tasks. - **Compliance &...

Team Member Bachelor's degree from Commerce / Business / Banking with experience in Global Business Services / Banking back-offices. - Handle Accounts servicing and Vehicle liquidation activities for Ford Motor credit retail loan/ lease customers in North America within stipulated timelines - Perform critical activities like extending contract term, due...

Ensure all the contracts are actioned per procedure and support the Service Level Agreement. - Meet the productivity and quality % as per the objectives and maintain consistency. - Ensure compliance with all applicable policies, procedures and guidelines to avoid Major or repeat comments in DRG, LOD audits, and CPR/GAO audits. - Ensure audit observations are...

Perform a thorough review of document packets received thru the specified systems to analyze and adhere to Funding policy, procedure, and documentation. Adhere to the Marketing Plans and Rates adjustment changes that are made periodically to the policies and procedures. Be capable of working with mínimal supervision while meeting established production...

Area of professional exposure (functional/technical skills): - Good in verbal and written communication - Flexible in working different shift - Maintain good relationship with operations team - Have strong Process improvement mindset - Ability and desire to take responsibility and deliver results with mínimal supervision - Time Management - Functional...