Team Member Level 1
5 days ago
Ensure all the contracts are actioned per procedure and support the Service Level Agreement.
- Meet the productivity and quality % as per the objectives and maintain consistency.
- Ensure compliance with all applicable policies, procedures and guidelines to avoid Major or repeat comments in DRG, LOD audits, and CPR/GAO audits.
- Ensure audit observations are updated with proper root cause and corrective action.
- Ensure Flexibility and provide BCP support whenever required to meet our business requirements.
- Attain 100% skillset in the process within one year by seeking appropriate support from the right stakeholders.
- Contribute to increasing the same-day funding % and operate efficiently to reduce the rework by the Business Centre team.
- Being flexible in working different shifts, providing additional support on weekends based on volume forecast.
- Reduction in dependency on Functional CoEs / FCNA BC SME by increased business knowledge with upstream & downstream process understanding.
**Skills**:
- Good written English language skills
- Good Analytical skills to support 100% quality output.
- Good interpersonal skills.
- Flexible working skills to support Business Continuity
- Ensure all the contracts are actioned per procedure and support the Service Level Agreement.
- Meet the productivity and quality % as per the objectives and maintain consistency.
- Ensure compliance with all applicable policies, procedures and guidelines to avoid Major or repeat comments in DRG, LOD audits, and CPR/GAO audits.
- Ensure audit observations are updated with proper root cause and corrective action.
- Ensure Flexibility and provide BCP support whenever required to meet our business requirements.
- Attain 100% skillset in the process within one year by seeking appropriate support from the right stakeholders.
- Contribute to increasing the same-day funding % and operate efficiently to reduce the rework by the Business Centre team.
- Being flexible in working different shifts, providing additional support on weekends based on volume forecast.
- Reduction in dependency on Functional CoEs / FCNA BC SME by increased business knowledge with upstream & downstream process understanding.
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