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Voice Trainer

2 weeks ago

Hyderabad, Telangana, India Moveinsync Technology Solutions Full time US$ 90,000 - US$ 1,20,000 per year

Process Training:


• Conduct comprehensive process training sessions for new hires and existing employees.


• Develop and update training materials to ensure alignment with current processes and business requirements.


• Evaluate trainee performance through assessments and provide constructive feedback.


• Collaborate with team leaders and managers to identify training needs and address performance gaps.

Communication Skills Development:


• Deliver communication skills training focusing on clarity, tone, and effective customer interaction.


• Provide coaching on accent neutralization, pronunciation, and grammar.


• Utilize blended learning methods, including online and offline tools, to enhance training effectiveness.


• Monitor and assess communication skills during training sessions and provide feedback.

Training Program Management:


• Design, develop, and execute training programs tailored to the needs of the organization.


• Maintain detailed records of training activities, attendance, and assessments.


• Prepare and present reports on training outcomes and effectiveness.


• Ensure compliance with company policies and regulatory requirements during training sessions.

Continuous Improvement:


• Participate in process audits and gap analysis to identify areas for improvement.


• Propose and implement actionable solutions to enhance training programs and operational performance.


• Stay updated with industry trends and best practices in training and development.

Requirements:


• Bachelors degree in Education, Communication, Linguistics, or a related field.


• 2–3 years of experience as a Process and Communication Trainer in a BPO environment.


• Proven expertise in process training and communication skills development.


• Strong interpersonal and facilitation skills.


• Ability to adapt training methods to suit different learning styles.


• Experience with Learning Management Systems (LMS) and digital training tools.


• Certifications in relevant training programs or methodologies are a plus.Role & responsibilities

Preferred candidate profile