AM1 - Learning and Development

About Us:

Our purpose is to help clients exceed their financial health goals. Across the reimbursement cycle, our scalable solutions and clinical expertise help solve programmatic needs. Enabling our teams with leading technology allows analytics to guide our solutions and keeps us accountable achieving goals. 

We build long-term careers by investing in YOU. We seek to create an environment that cultivates your professional development and personal growth, as we believe your success is our success.  

ESSENTIAL DUTIES AND RESPONSIBILITIES: 
Note: The essential duties and responsibilities below are intended to describe the general duties and responsibilities of this position and are not intended to be an exhaustive statement of duties. This position may perform all or most of the primary duties listed below. Specific tasks, responsibilities or competencies may be documented in the Team Member's performance objectives as outlined by the Team Member's immediate Leadership Team Member.

Position Overview: We are seeking a highly motivated and organized individual to join our team as a Learning and Development AM. The ideal candidate will possess a bachelor's degree or specialization in English, with a Train the Trainer certification being a preferred asset. In this role, you will collaborate with the Learning and Development Head to design, implement, and manage comprehensive learning programs that foster employee growth and development. Strong experience in training coordination, content creation, and program administration is essential. Proficiency in conducting Voice and Accent, Soft Skills, Behavioral, and Analytical training programs would be a valuable asset.

Key Responsibilities:

• Develop and deliver comprehensive training programs that focus on enhancing communication skills, including voice and accent training, grammar, and various soft skills. Proficiency in conducting analytical training programs would be a valuable asset.
• Develop and implement strategic learning and development plans aligned with organizational goals.
• Stay updated on industry trends and best practices in learning and development.
• Coordinate training programs, workshops, and seminars, ensuring seamless logistics and participant engagement.
• Collaborate with internal stakeholders to identify training needs and design appropriate learning solutions.
• Manage the learning management system (LMS) to track training metrics, enrolment, and completion rates.
• Evaluate training effectiveness through feedback analysis, assessments, and performance metrics.
• Support the creation of instructional materials, including manuals, presentations, and e-learning content.
• Conduct voice and accent interviews with job candidates to assess their English language proficiency and communication skills.
• Provide feedback and coaching to employees on their speaking skills, focusing on accent neutralization and effective communication techniques.

Required Skills:

• Strong organizational and project management skills, with the ability to manage multiple priorities.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively across all levels of the organization.
• Proficiency in learning management systems (LMS) and other training software/tools.
• Analytical mindset with the ability to interpret data and make data-driven decisions.
• Creative problem-solving abilities and a proactive approach to identifying training needs.
• Ability to adapt training approaches to meet the needs of different learning styles and proficiency levels.

PHYSICAL DEMANDS:
Note: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions as described. Regular eye-hand coordination and manual dexterity is required to operate office equipment. The ability to perform work at a computer terminal for 6-8 hours a day and function in an environment with constant interruptions is required. At times, Team Members are subject to sitting for prolonged periods. Infrequently, Team Member must be able to lift and move material weighing up to 20 lbs. Team Member may experience elevated levels of stress during periods of increased activity and with work entailing multiple deadlines.
A job description is only intended as a guideline and is only part of the Team Member's function. The company has reviewed this job description to ensure that the essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.