Management Trainee

Job Description

Ready to shape the future of work
At Genpact, we don&rsquot just adapt to change&mdashwe drive it. AI and digital innovation are redefining industries, and we&rsquore leading the charge. Genpact&rsquos AI Gigafactory, our industry-first accelerator, is an example of how we&rsquore scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that&rsquos shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of Management Trainee, Voice & Accent Trainer
In this role, you will be responsible for training both newly hired and existing employees on designated modules, as well as developing engaging content for these sessions. We are looking for a self-motivated individual who is eager to drive improvements across various functions.

Responsibilities

. Understanding of English grammar - Subject Verb Agreement rules, Tenses, and Transliterations.
. Different feedback mechanisms, particularly the GROW model.
. Training Needs Identification and Analysis, Root Cause Analysis, and Quartile Management.
. Sounds in English - Vowel sounds (Monophthongs and Diphthongs), Consonant sounds (Fricatives, Affricates, Plosives, Nasal).
. Manner of articulation and Place of articulation of English sounds.

Qualifications we seek in you
Minimum Qualifications/ Skills
. Bachelor%27s degree (Any)
. Must have relevant experience as a preprocess trainer, having conducted New Hire training on grammar and voice, and accent.
. Must have conducted email, call or chat audits, and have knowledge of different feedback mechanisms (Sandwich model, GROW model, etc. ).
. Must have strong knowledge of customer service, culture sensitization, first contact resolution, interpersonal skills, etc.
. No observable errors in grammar and pronunciation.
. Strong knowledge of English sounds (20 vowel and 24 consonant sounds), ways to correct sound corruptions, and knowledge of major sound corruptions in people from different regions
Preferred Qualifications/ Skills
. Experience in supporting Tech/ Semi Tech processes (preferred)
. Good excel & PPT skills
Why join Genpact
. Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation
. Make an impact - Drive change for global enterprises and solve business challenges that matter
. Accelerate your career Get hands-on experience, mentorship, and continuous learning opportunities
. Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
. Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Let&rsquos build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.

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