
Service Manager
4 days ago
We are looking for a Service Manager(Battery, Inverter & Solar) to lead our after-sales service operations, ensuring seamless installation, maintenance, and customer support. The role demands strong expertise in service operations, team leadership, process improvement, and customer satisfaction. The Service Manager will play a critical role in building service excellence and strengthening customer trust in the brand.
Key Responsibilities
- Ensure timely resolution of customer complaints and maintain high customer satisfaction (CSAT & NPS).
- Maintain the turnaround times (TAT), and adherence to service SLAs.
- Oversee installation, maintenance, and repair services for Energy & Power product categories.
- Develop training modules and conduct workshops for ASP.
- Drive spare parts planning, inventory control, and availability for uninterrupted service.
- Prepare MIS reports for management review.
- Develop the ASP network & product training
- Build and maintain strong relationships with Service Centers (SCs) and Authorized Service Partners (ASPs).
- Arrange the ASP service Agreement.
- Tracking the Maintain the minimum Stock level (MSL) for Service Complaint.
- Manage spare parts planning, returns, and inventory control to ensure uninterrupted service.
Requirements
- Bachelors degree/Diploma in Engineering (Electronics, Electrical, Mechanical) or equivalent.
- 6 -10 years of experience in after-sales service, service operations, or technical support, preferably in consumer durables, appliances, or electronics.
- Proven ability to lead service teams and manage multi-location operations.
- Strong analytical, leadership, and problem-solving skills.
- Proficiency in MS Office, CRM, and service management tools/software.
- Excellent communication and customer-handling skills with the ability to manage escalations effectively.
-
Assistant Manager
3 weeks ago
Gurgaon, Haryana, India EXL Service Full timeJOB DESCRIPTIONPosition Title Responsibility Level Assistant ManagerFunction OperationsReports to -Manager - OperationsPermanent Temporary PermanentSpan of Control -NilLocation Gurgaon- C-61Role - Assistant Manager Should have 4 years experience of operation management in fraud and risk investigation and customer service process Experience in Managing...
-
Senior Manager
17 hours ago
Gurgaon, Haryana, India EXL Service Full time ₹ 10,00,000 - ₹ 25,00,000 per yearSenior ManagerEXL/SM/1497574ServicesGurgaonPosted On29 Sep 2025End Date13 Nov 2025Required Experience YearsBasic SectionNumber Of Positions1BandC2Band NameSenior ManagerCost CodeD015385Campus/Non CampusNON CAMPUSEmployment TypePermanentRequisition TypeNewMax CTC Complexity LevelNot ApplicableWork TypeHybrid – Working Partly From Home And Partly From...
-
Assistant Manager
2 days ago
Gurgaon, Haryana, India EXL Service Full time ₹ 9,00,000 - ₹ 12,00,000 per yearJob Description:Key Responsibilities:Executive Support: Manage the executive's calendar, schedule meetings, and coordinate travel arrangements. Communication: Act as the primary point of contact between the executive and internal/external stakeholders, responding to emails, phone calls, and inquiries in a timely manner. Meeting Coordination: Prepare...
-
Assistant Manager
2 days ago
Gurgaon, Haryana, India EXL Service Full time ₹ 5,00,000 - ₹ 15,00,000 per yearJob Description:About the Role:Key Responsibilities:Required Skills & Qualifications:Good to Have: EXL Service
-
IT Service Manager
6 days ago
Gurgaon, Haryana, India OU Health Full time ₹ 20,00,000 - ₹ 25,00,000 per yearPosition Title:IT Service ManagerDepartment:IT Support ServicesJob Description:The IT Service Manager II is responsible for the overall coordination of all of the Service Management processes, measuring the performance and compliance to targeted service levels ensuring the quality and availability of critical OU Health IT services. This position also serves...
-
Service Manager
2 days ago
Gurgaon, Haryana, India WealthVault Research and Analytics Pvt. Ltd. Full time ₹ 9,00,000 - ₹ 12,00,000 per yearJob Profile – Service Manager (Private Wealth Management)Position: Service ManagerExperience: 1–2 years in Wealth Management / Financial ServicesLocation: GurgaonEmployment Type: Full-timeRole OverviewWe are looking for a dynamic and client-focused Service Manager to join our Wealth Management team. The ideal candidate will have prior experience...
-
Manager
4 weeks ago
Gurgaon, Haryana, India EXL IT service management Full timeJob DescriptionRequirements:Proven experience as a Front-end Developer, UI/UX Developer, or similar role with a strong portfolio showcasing Angular projects.Proficiency in HTML, CSS, JavaScript, and TypeScript.Extensive experience with Angular frameworks (Angular 2+), including components, services, routing, and state management (e.g., RxJS).Experience...
-
Managed Services
2 weeks ago
Gurgaon, Haryana, India Sprinklr Full timeJob DescriptionRole Responsibilities:- Deliver proactive IT management for client systems- Troubleshoot and resolve infrastructure issues- Implement and maintain security best practices- Adapt services based on evolving client needsKey Deliverables:- Consistent system uptime and performance metrics- Timely issue resolution and incident reporting- Secure and...
-
Franchise Sales Manager
6 days ago
Gurgaon, Haryana, India MannuBhai Service Expert Full time ₹ 9,00,000 - ₹ 12,00,000 per yearWe're Hiring: *Franchise Sales Manager*Company: MannuBhai Service ExpertLocation: Sector 48, Gurgaon, HaryanaIndustry: Retail / Franchise Operations / Service SectorRole Type: Full-Time | 6 Days WorkingShift: General Day ShiftOpen Positions: 5 (Male & Female)* Key Responsibilities:*Drive sales by converting leads into franchise partners.Present and explain...
-
Manager
3 weeks ago
Gurgaon, Haryana, India EXL Service Full timeJob Overview We are looking for a skilled Senior Consultant to join our Marketing Analytics team This role is crucial in developing response rate models and measuring campaign performance for our consumer and small business banking products The ideal candidate will have at least 4 years of experience in banking analytics with a strong background in...