Technical Facility Manager

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Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Facility Manager (Technical background)

Corporate Solutions (Integrated Facilities Management) – Region/Country

ROLE AND RESPONSIBILITIES

OVERALL ROLE

The Facility Manager will SPOC for FM services and leading a team or vendor group to manage the tactical delivery for the assigned property/facility, and be the on-site key point of contact for the key stakeholders &/or client. The responsibilities will include site budgets, accounting and finance, maintenance and operations, contract services, purchasing of material, equipment & supplies, occupancy services and helpdesk.

MAJOR RESPONSIBILITIES

• People Management (where applicable)
• Demonstrate and ensure to instill a culture in the team that match our 'I am JLL' core behaviors and values of being an Expert, Proactive, Innovative, Versatile, Team Player and valuing the Customer
• Manage and coach team
• Develop and sustain a high-quality well motivated team
• Ensure high staff morale, trust and work ethics
• Actively support an environment that supports teamwork, co-operation and performance excellence within team
• Assist in mentoring and enabling Training & Development of team members
• Client/Stakeholder Management
• Deliver excellent customer service to meet on-site client's expectations
• Build and develop effective relationships with key stakeholders &/or client and be comfortable working across all levels
• Monitor procedures to ensure client's expectations are conveyed and worked upon
• Procurement & Vendor Management
• Manage multiple vendors including hard and soft skills to deliver services on time and within budget
• Manage vendor procurement processes in accordance with agreed client procurement guidelines as well as Jones Lang LaSalle procurement best practices
• Contracts Management
• Ensure that all contracts are professionally delivered at the right cost and in line with the Jones Lang LaSalle Code of Ethics
• Monitor expiry of contracts and initiate re-procurement if needed
• Continually assess contracts to ensure best value delivered to the client
• Finance Management
• Ensure that the site's financial operations are meeting targets and control requirements
• Assist and monitor financial processes to ensure account payable procedures are followed at all times
• Health & Safety Management
• Implement and manage safety procedures to ensure the provision of a safe working environment
• Ensure compliance with statutory regulations on fire, health and safety standards
• Site Operations Management
• Implement Industry Best Practice operations
• Assist and monitor to ensure all building procedures and performance measures are maintained at all times
• Ensure all Critical Environment (CEM) requirements are met
• Seek ways to reduce costs and improve operational standards
• 24/7 emergency call support and site attendance is required
• Risk Management
• Assist in the implementation and management of a property risk management program
• Support the implementation and monitoring of disaster recovering and business continuity plans
• Follow established escalation procedures and incident reporting procedures

• Adhere to Jones Lang LaSalle's business conduct by ensuring compliance with the firm's guidelines, procedures and strategies

• Achieve Key Performance Indicators and Service Level Agreement targets

CANDIDATE SPECIFICATION: KEY SELECTION CRITERIA

Ideal Experience

• Min. 6-7 years of experience in facilities, property management, hospitality or related field
• Experience of working in Technical environment
• Knowledge of local health and occupational safety requirements
• Knowledge of critical facilities
• Knowledge of vendor management for specialized services
• An understanding of Technical aspects of facility/property (DG Operations, Air-conditioning, Chiller system, Fire Protection system, Mechanical & Electrical system, BMS system)
• Proven capacity to understand and interpret commercial contracts
• Strong budget management and financial analysis skills

Critical Competencies for Success

• Client Focus & Relationship Management
• Ease of interaction with a wide range and wide level of client staff
• Ability to manage conflict and balance between client and firm requirements
• Has a customer-oriented attitude
• Demonstrates proactive & professional approach to customer service
• Project Management & Organizational Skills
• Excellent planning & organizational skills to prioritize work and meet tight deadlines

• Proven ability to manage multiple and complex operational matters on a daily basis

• Problem Solving & Strategic Thinking

• Capacity to deal with ambiguity and solve complex problems effectively
• Analytical, proven ability to solve problems using a quantitative approach
• Proven ability to employ holistic approaches and looks at long term solutions

Other Personal Characteristics

• Demonstrated superior people management skills – ability to lead team effectively, train them well, and promote open, constructive and collaborative relationships at all levels
• Strong communicator – Good presentation skills and possesses strong verbal & written communication skills (English & local language); also an active listener
• Passion for quality – has an eye for detail to make sure the best delivery of services
• Self-motivated; confident & energetic
• Ability to effectively deal with stressful situations
• Flexible – able to adapt to rapidly changing situations
• Strongly goal-oriented – able to focus on meeting all performance targets
• Is a team player – able to cooperate and work well with others to meet targets
• Proven ability to initiate and follow through with improvement initiatives
• Exhibits honesty & trustworthiness
• Open to new ideas & willing to challenge status quo

KEY STAKEHOLDERS

Client staff

Engineering Manager

Specialized vendor staff

INDIRECT SUPPORT

REPORTING TO

Regional Ops manager

Location:

On-site –Mumbai, MH

Scheduled Weekly Hours:

0

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table

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