Technical Facility Executive

Role & responsibilities

• achieve the timely and efficient delivery of C&W - PMSI to Teleperformance Ltd , in support of their business needs in accordance with the service levels and Key Performance Indicators.
  • SPOC for TELEPERFROMANCE on behalf of Cushman Wakefield.
  • Recommend and support C&W Ops Head for Sites Critical Operations and deliverables .
  • Deliver high quality, prompt and courteous Services in support of customers' business needs. To liaise with client regarding matters on delegated levels of authority. Facilities Operation
  • Manage/Supervise and monitor the functions of Teleperformance facilities including HVAC, Fire Safety, EHS, Power System, Soft Services, BMS , CCTV . FAPA System and any other activity as instructed by Teleperformance SPOC under purview of Contract.
  • Ensure Documentation checklists pertaining to Daily/Weekly /Monthly are maintained by staff.
  • Inspect Documentation on Request/Complaints log record. Ensure proper follow up and completion on rectification works/pending requests and report to customer as per SLA.
  • Supervise in coordination with Teleperformance Infra team on closures of SNAGs on weekly basis.
  • Support Transition team in seamless HOTO of the Facility
  • Advise on additional purchase upon request and approval from Teleperformance SPOC .
  • Initiate Daily, Weekly and Monthly Meetings with Teleperformance SPOC and take follow ups on the Minutes of the Meetings till closures. Systems & Procedures
  • Adapting C&W processes and systems to meet local requirements and agreeing with Teleperformance SPOC .
  • Implementing C&W processes and systems.
  • Training staff on processes and systems.. Vendor Management
  • To liaise with contractors, collect quotations and prepare quotation analysis.
  • To make recommendations for approval. Manage Vendors registered with Teleperformance and submit report on the transactions with them to Teleperformance SPOC
  • Follow up on service level and report to the client.
  • To keep and revise the existing contracts with different vendors
  • To liaise with vendors on contract renewal
  • To compare, evaluate and recommend vendors
  • Monthly (or as required) Vendor Meetings to agree Monthly Supplier evaluation and plan for forthcoming month.

Purchasing
• Implement and monitor the Procurement process for consumables and goods in agreement with Teleperformance policy and procedure.
• To monitor delivery from approved supplier and ensure they follow the SLAs.
• Cost Analysis report to be submitted with optimization on pilferages . Monthly Accounting
• Implement and monitor the invoice processing system for all kinds of supplies/services managed by C&W in accordance with Teleperformance policy and procedures.
• To ensure that the FM team follow the process and Trackers support TELEPERFROMANCESPOC in meeting timelines as per Teleperformance policy
• To control expenses according to the approved budget and report any ad hoc/non-predictable expenses item Teleperformance SPOC Inter-Departmental Liaison
• Creating a Forum for Feedback from Teleperformance Employees stationed at Teleperformance and ensure that feedback is taken regular intervals and use it to improve the service delivery standards. Engineering Management
• Over see Technical activity on availability of MEP Equipment at all times . Any abnormalities are to be reported to Teleperformance SPOC with suitable Plan of Action
• Adherence of PPM schedules for Technical services is on time and implemented as per C&W guidelines.
• Review reports on engineering systems operation and maintenance .
• Preparation and execution of 52 weeks PPM schedule for all critical and non- critical equipment's within set SLA which includes all Electrical, D.G, HVAC, BMS and safety-security systems.