Healthcare Executive – Call center support

2 days ago

Kothanur Bengaluru Karnataka, India Flatworld Solutions Private Limited Full time ₹ 4,00,000 - ₹ 5,00,000 per year

Job Title: Healthcare Executive – Call Center Support

Summary of Duties

  • Handle incoming patient calls to the call center line and perform triage.
  • Connect patients with the on-call doctor if required.
  • If doctor consultation is not needed, book appointments or provide appropriate advice for further action.
  • Flexibility to work in rotational shifts (weekly off on Thursday and Friday).

Key Responsibility Areas

  • Ensure punctuality – attendance is key for this role.
  • Maintain courtesy and professionalism with co-workers.
  • Provide patient care and satisfaction, considering each patient's circumstances (high priority).
  • Direct patients to the appropriate department or individual for assistance.
  • Maintain a clean and organized workspace.
  • Stay updated with office and department procedures.
  • Participate in educational activities and attend physician staff meetings.
  • Adhere to company policies as per the Employee Handbook.
  • Maintain strict confidentiality and comply with HIPAA guidelines and regulations.
  • Be available for client-required meetings when working offshore, including odd hours.

Skills / Attributes Required

  • Strong medical knowledge.
  • Prior experience working as a Nurse in ER or hospital settings.
  • Proficiency in operating computers, phones, and basic office equipment.
  • Fast and accurate typing skills.
  • Excellent and clear communication (mandatory).

Educational Qualification

  • Nursing degree OR doctors who have not completed their degree but possess strong medical knowledge.
  • Homeopathy doctors.
  • Ayurveda doctors.

Roles & Responsibilities (After-Hours Patient Care Support)

  • Attend patient calls via softphone.
  • Assess and understand the patient's needs, and triage accordingly.
  • Connect with the doctor if treatment can be provided over the phone.
  • Provide advice if symptoms can be managed by a nurse.
  • Offer next-day appointments based on symptoms.
  • Advise patients to visit the ER in case of worsening symptoms.
  • Follow client-defined protocols for patient care.

Job Types: Full-time, Permanent

Pay: Up to ₹500,000.00 per year

Benefits:

  • Health insurance
  • Leave encashment
  • Paid sick time
  • Provident Fund
  • Work from home

Application Question(s):

  • Are you comfortable working in rotational shifts with Thursday and Friday as your weekly off?
  • We have a walk-in interview at the office on the 8th and 9th. Please confirm your availability.

Experience:

  • Patient care: 2 years (Required)

Work Location: In person

Speak with the employer

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