Chat Process Executive/Upselling

3 days ago

Hyderabad, Telangana, India Firstsource Full time ₹ 4,00,000 - ₹ 8,00,000 per year

Department: Customer Support Operations

Process: International Non-Voice (Chat Support) Telecom Sector

Location: Hyderabad

Employment Type: Full-time | Rotational Shifts | Work from Office

Job Summary:

We are seeking enthusiastic and customer-focused individuals to join our International Chat

Support Team in the telecom domain. The role involves assisting global customers via chat by resolving queries, troubleshooting issues, and ensuring a smooth customer experience. This is a non-voice process requiring strong written communication skills and the ability to multitask in a dynamic environment.

Key Responsibilities:

  • Handle multiple customer chats simultaneously to resolve queries
  • Provide accurate, timely, and effective responses while maintaining professional etiquette
  • Adhere to process guidelines and quality standards
  • Collaborate with team leads and support functions to improve customer satisfaction

Qualifications & Skills:

  • Minimum qualification: Graduate or Undergraduate in any discipline
  • Freshers and experienced candidates are welcome (except B.E./B.Tech/Masters Freshers)
  • Excellent written communication skills in English
  • Good typing speed with accuracy (minimum 2225 WPM preferred)
  • Ability to work in a fast-paced environment and flexible to work in rotational shifts

Preferred Attributes:

  • Prior experience in chat support or customer service (international process preferred)
  • Strong problem-solving skills and attention to detail
  • Positive attitude, team player, and goal-oriented mindset

"Mention HR Nawaz on your resume."

Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or email addresses.

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