Telesales Executive

1 day ago

Kolkata, West Bengal, India Kolkata Ventures Full time

Kolkata Ventures is hiring for one of its portfolio company: KVAR International Private Limited

Job Title
: Tele Sales Associate / Assistant City Manager

Location
: Ballygunge Place, Kolkata

Employment Type
: Full-time (Work from Office)

Reporting To
: Chief Operating Officer / City Manager

Key Responsibilities

  • Engage with potential and existing customers, provide product or service information, answer queries, and address concerns in a friendly and professional manner.
  • Respond to customer inquiries and concerns via call and live chat promptly and accurately
  • Generate sales from leads & repeats coming from various sources including but not limited to social media, app, website, referrals, phone calls, WhatsApp, etc.
  • ·Assist customers in placing orders, navigating the app, and resolving issues.
  • Ensure that a lead is responded within 15 mins of booking and close the lead at no more than 45 mins from placing of enquiry.
  • Maintain accurate and up-to-date records of all interactions, sales, and inquiries in the CRM system.
  • Follow up with potential leads to nurture relationships, track customer progress, and close sales as required.
  • Follow up with the therapists to ensure whether the payment has been collected and in case of cash payment whether the same has been transferred to the company bank account
  • Gather customer feedback and report insights to the team to improve product/service offerings.
  • Meet daily, weekly, and monthly call and conversion targets, contributing to overall sales goals.
  • Work closely with the sales and marketing teams to support campaigns, promotions, and any initiatives.

Qualifications

  • Experience
    : Prior experience in telecalling, chat support and customer service is mandatory. Prior experience with sales is an advantage.
  • Technical Skills
    : Proficiency with CRM software and Microsoft Office.
  • Language Skills
    : Strong communication skills in English (Verbal & Written), Hindi (Verbal) and Bengali (Verbal)

Skills & Competencies

  • Communication
    : Strong verbal communication skills with a friendly and persuasive demeanour.
  • Customer Focused
    : Excellent listening skills and the ability to empathize with customers' needs.
  • Time Management
    : Efficient at managing time and handling multiple calls and follow-ups.
  • Problem-Solving
    : Ability to handle objections and provide solutions to customer issues.
  • Target-Driven
    : Self-motivated with a desire to achieve sales targets and contribute to team success.

Office Timing:

11:00 am to 09:00 pm (Weekly off on any day between Mon to Thursday)

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