Catalogue Associate

6 days ago


Mumbai, Maharashtra, India KK HR Services Full time ₹ 3,15,000 - ₹ 4,20,000 per year

We are looking for a detail-oriented Order Management Executive to oversee daily operations of our Shopify store. The ideal candidate should have hands-on experience managing Shopify websites, processing customer orders, coordinating with logistics, and ensuring a smooth post-purchase experience. This role combines operations, website management, and customer interaction, making it ideal for someone who understands the full e-commerce cycle.

Key Responsibilities

  • Manage and process all customer orders through Shopify — from placement to fulfillment.
  • Coordinate with warehouse/logistics teams to ensure timely dispatch and delivery.
  • Update and maintain product listings, pricing, and inventory on the Shopify website.
  • Handle customer queries and complaints via email, chat, and calls in a professional manner.
  • Monitor and resolve order discrepancies, returns, cancellations, and refunds.
  • Ensure accurate tracking information and communicate proactively with customers.
  • Collaborate with marketing and design teams to update website banners, offers, and collections.
  • Generate order and sales reports for internal tracking and analysis.
  • Identify and report any technical or order-related issues on the Shopify platform.
  • Work closely with courier partners and maintain SLAs for customer satisfaction.

Key Skills & Qualifications

  • 2–4+ years of experience in Shopify store operations or e-commerce order management.
  • Strong working knowledge of Shopify Admin, product uploads, and order management features.
  • Experience handling customer communication and resolving queries.
  • Familiarity with payment gateways, shipping dashboards, and inventory sync tools.
  • Excellent written and verbal communication skills.
  • Strong problem-solving ability and attention to detail.
  • Proficiency in Excel/Google Sheets for order tracking and reporting.

Preferred Qualifications

  • Experience working with Shopify apps for order fulfillment, customer chat, and CRM.
  • Understanding of Shopify analytics, returns, and discount management.
  • Prior exposure to e-commerce logistics and after-sales support.
  • Bachelor's degree in Business, Commerce, or related field.

Job Types: Full-time, Permanent

Pay: ₹25, ₹35,000.00 per month

Benefits:

  • Health insurance
  • Paid sick time

Work Location: In person


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