Catalogue Associate
1 week ago
We are looking for a detail-oriented Order Management Executive to oversee daily operations of our Shopify store. The ideal candidate should have hands-on experience managing Shopify websites, processing customer orders, coordinating with logistics, and ensuring a smooth post-purchase experience. This role combines operations, website management, and customer interaction, making it ideal for someone who understands the full e-commerce cycle.
Key Responsibilities
- Manage and process all customer orders through Shopify — from placement to fulfillment.
- Coordinate with warehouse/logistics teams to ensure timely dispatch and delivery.
- Update and maintain product listings, pricing, and inventory on the Shopify website.
- Handle customer queries and complaints via email, chat, and calls in a professional manner.
- Monitor and resolve order discrepancies, returns, cancellations, and refunds.
- Ensure accurate tracking information and communicate proactively with customers.
- Collaborate with marketing and design teams to update website banners, offers, and collections.
- Generate order and sales reports for internal tracking and analysis.
- Identify and report any technical or order-related issues on the Shopify platform.
- Work closely with courier partners and maintain SLAs for customer satisfaction.
Key Skills & Qualifications
- 2–4+ years of experience in Shopify store operations or e-commerce order management.
- Strong working knowledge of Shopify Admin, product uploads, and order management features.
- Experience handling customer communication and resolving queries.
- Familiarity with payment gateways, shipping dashboards, and inventory sync tools.
- Excellent written and verbal communication skills.
- Strong problem-solving ability and attention to detail.
- Proficiency in Excel/Google Sheets for order tracking and reporting.
Preferred Qualifications
- Experience working with Shopify apps for order fulfillment, customer chat, and CRM.
- Understanding of Shopify analytics, returns, and discount management.
- Prior exposure to e-commerce logistics and after-sales support.
- Bachelor's degree in Business, Commerce, or related field.
Job Types: Full-time, Permanent
Pay: ₹25, ₹35,000.00 per month
Benefits:
- Health insurance
- Paid sick time
Work Location: In person
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