Collection Manager

5 days ago


Gurgaon, Haryana, India Airtel Full time ₹ 9,00,000 - ₹ 12,00,000 per year

GB.HO>Customer Experience.Collections>Collection Manager>Airtel Centre - Gurgaon

Key Deliverables
• Ensure operational execution of Collection & Retention strategy to reduce churn and Bad debt
• Ensure timely dispatch and acceptance of bills to customers and collection efficiency -90% within 0-60 bucket / 99% collection within 0-90 days


• Provide/Receive necessary information to/from customer in support of the dispute. Raise, follow up and close the dispute raised by the Customer as per the agreed terms of agreement and internal SLAs.


• To minimize rejection of invoices and ensure zero bad debts/ timely update the customer PO/requirement in Airtel billing engine.


• Co-ordinate with different departments in the company to resolve the issues that the customers raise.


• Compliance and adherence to company policy

Skills Required
• Strong Analytical skills
• Very high Excel and financial modeling skills
• High process orientation
• Good communication skills
• Result - Orientation
• High negotiation skills
Educational Qualifications
• Full Time graduate, preferably MBA/ PGDM
Work Experience
•8-10 years of Collections Experience Preferably Telecom
Experience LevelMid Level
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