Collection Manager

6 days ago

Gurgaon, Haryana, India Airtel Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Airtel Business.NCR>Customer Experience.Collections>Collection Manager>Airtel Centre - GurgaonKey Deliverables • Ensure operational execution of Collection & Retention strategy to reduce churn and Bad debt • Effective Management of ARC's to ensure superior customer experience for pre& post customer • Drive Complaint reduction and increase FTR at ARCs/ASCs/AEOs • Drive High Value Service Experience to increase customer retention and Revenue from these segments • Drive Rural Service Experience through ASC expansion and ASC engagement & training. • Drive Compliance Management through continuous education at Distributors/Retailers on document adherence, Quality of APEF & reduction of multiple APEF • Regular review and monitoring of channel partners & agencies to ensure higher performance and productivity • Ensure self-care awareness, Vas revenue up sale, GPRs & data service solution at touch points Skills Required • Strong Analytical skills • Very high Excel and financial modeling skills • High process orientation • Good communication skills • Result - Orientation • High negotiation skills Educational Qualifications • Full Time graduate, preferably MBA/ PGDM Work Experience • 3-8 years of Collections Experience Preferably Telecom Experience LevelMid Level

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