Sales Officer

2 days ago

Madurai, Tamil Nadu, India Hire4Biz Full time ₹ 2,40,000 - ₹ 3,00,000 per year

Key Responsibilities :

Customer Experience & Sales

  • Greet and engage customers warmly, understanding their needs and preferences to provide personalized recommendations.
  • Present and demonstrate diamond and fine jewellery, articulating the features, benefits, and craftsmanship of each piece.
  • Achieve and exceed monthly, quarterly, and annual sales targets through effective selling, upselling, and cross-selling.
  • Manage the end-to-end sales process, including processing transactions (cash, credit, financing), handling exchanges/returns, and arranging for necessary documentation.
  • Build and maintain a loyal customer base by consistently following up on inquiries, new arrivals, and special promotions.
  • Handle customer complaints and issues professionally, ensuring a satisfactory resolution that preserves the brand's reputation.

Diamond Product Expertise (The 4Cs)

  • In-depth knowledge and application of the 4Cs (Cut, Color, Clarity, Carat) in diamond evaluation and sales presentation.
  • Effectively explain the significance of the 4Cs to customers, helping them make informed purchasing decisions based on quality and value.
  • Skilled in the safe and proper handling of high-value diamond jewellery, including cleaning, presentation, and secure storage protocols.
  • Stay current on gemological information, industry trends, and diamond certification standards (e.g., GIA, IGI).

Showroom & Inventory Management

  • Maintain a visually appealing, clean, and organized showroom and display cases in line with brand standards.
  • Assist with accurate inventory management, including daily stock counts, tagging, and ensuring all merchandise is secured.
  • Report inventory discrepancies, slow-moving items, and customer feedback to the Showroom Manager.
  • Support promotional events, visual merchandising changes, and seasonal campaigns.

Required Qualifications & Skills

Education: High School Diploma or equivalent; a degree

Experience: Proven experience in luxury retail sales, preferably within the jewellery, watch, or high-end fashion industry.

Product Knowledge: Strong foundational or expert knowledge of diamonds, gemstones, precious metals, and jewellery craftsmanship.

Communication: Exceptional verbal and written communication skills with the ability to articulate complex product details persuasively.

Professionalism: Polished appearance, highly professional demeanor, and a strong customer-focused attitude.

Technical Skills: Proficiency in using Point-of-Sale (POS) systems and basic computer applications.

Availability: Flexibility to work retail hours, including evenings, weekends, and holidays.

Job Type: Full-time

Pay: ₹20, ₹25,000.00 per month

Work Location: In person

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