Customer Experience Associate

5 days ago

Chennai, Tamil Nadu, India The Oak Age Full time US$ 40,000 - US$ 80,000 per year

You will be the voice customers trust and the person they remember. From their very first question to long after their first order, you will make sure every interaction feels thoughtful, clear, and human. You will also help us connect with early influencers and brand collaborators who believe in what we're building.

Key Responsibilities:

Customer Support Excellence

  • Respond to customer queries via email, phone, WhatsApp, and social media
  • Explain products with clarity and empathy
  • Recommend supplements based on individual needs
  • Resolve complaints with patience and creative problem-solving
  • Follow up to ensure satisfaction and gather feedback

Influencer & Partnership Communication

  • Identify and connect with relevant wellness influencers and content creators
  • Manage onboarding, communication, and content coordination
  • Maintain strong relationships with brand partners and ambassadors

Required Skills & Qualifications

  • Fluent in English and Hindi
    (Tamil is a plus)
  • Excellent verbal and written communication skills
  • Strong problem-solving ability and emotional intelligence
  • Interest in health, fitness, and wellness
  • Ability to remain calm under pressure

Personal Attributes

  • Customer-first mindset
  • Collaborative and proactive attitude
  • Eagerness to learn and grow in a fast-paced environment

Benefits

  • Work with a purpose-driven wellness brand
  • Opportunity to shape customer experience and community engagement
  • Exposure to influencer marketing and brand partnerships
  • Supportive and growth-focused work environment

Application Process

Send your CV to

with the subject line: Application for Customer Experience Associate.

Include answers to the following questions:

  1. The average Indian lives 12 years in poor health before they die. What about that statistic bothers you, and why does it matter to you personally?
  2. Tell us about a time you helped someone solve a problem they thought was unsolvable.

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