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Customer Success Associate
2 weeks ago
Customer Success Associate (Onsite – Anna Nagar, Chennai)
Full-time | Onsite | Salary: ₹22,000/month
Language: Fluent in Tamil & English
Company Description
At Prepco Healthcare, we simplify healthcare for individuals and families by providing personalized, comprehensive, and affordable everyday essential services. With a team of seasoned wellness specialists and innovative solutions, we empower people to make preventive care an accessible and beneficial part of their daily routine. Our mission is to make staying healthy simpler and easier, seamlessly integrating healthcare into your life.
Role Description
This is a full-time, on-site role for a Customer Success Associate located in Chennai. The Customer Success Associate will be responsible for building strong relationships with customers, ensuring their satisfaction and retention. Day-to-day tasks include responding to customer inquiries, resolving issues, guiding customers through healthcare services, and providing support to enhance their overall experience with Prepco Healthcare. The role also involves collaborating with internal teams to improve service delivery and customer engagement.
Qualifications
- Excellent customer service and relationship-building skills
- Strong verbal and written communication skills
- Problem-solving and conflict resolution skills
- Ability to work effectively in a team environment
- Familiarity with healthcare services and preventive care is an advantage
- Proficiency in using customer relationship management (CRM) software
- Bachelor's degree in Business, Healthcare Management, or related field preferred
- Prior experience in a customer success or support role is beneficial
