Circle In Charge

Job Purpose
To supervise the performance of outsourced agencies and pilot consumer interactions for smart meter installation and related activities

*ORGANISATION CHART
Position Title
Reports To
Reportees*
Circle Incharge

Zonal Head

Tech Team

Supervisory Team

Accountabilities
*KEY ACCOUNTABILITIES
Key Performance Indicators*

• Ensure performance, phase, SOPs are met by outsourced agencies in their identified areas of operations
• Conduct quality checks for various processes such as consumer surveys, consumer indexing, meter installation, operations and maintenance those carried out by outsourced agencies
• Steer consumer interactions and enable quick resolutions of issues / grievances
• Go-Live of Smart Meters as per timeline
• Quality Checks

KEY ACCOUNTABILITIES - Additional Details
*EXTERNAL INTERACTIONS*
Outsourced agencies, consumers

*INTERNAL INTERACTIONS
External -*
Roles you need to interact with outside the organization to enable success in your day to day work

Internal -
Roles you need to interact with inside the organization to enable success in your day to day work

Outsourced agencies, consumers

Zonal Heads, Technicians, Stores Team
*FINANCIAL DIMENSIONS
Other Dimensions
EDUCATION QUALIFICATIONS*
B.Tech / Diploma (Electrical)

Relevant Experience
7 to 10 years of relevant experience in construction / power distribution / meter installation

*COMPETENCIES*

• Regulatory Compliance (Practitioner)
• Consumer Engagement and Issue Resolution (Practitioner)
• Meter O and M and Troubleshooting (Practitioner)
• Stakeholder Liasoning (Practitioner)
• Vendor Partner Management (Practitioner)
• Quality Management (Practitioner)
• Performance Monitoring (Practitioner)
• Networking
• Personal Effectiveness
• Teamwork & Interpersonal influence
• Stakeholder Focus
• Entrepreneurship
• Capability Building
• Social Awareness
• Planning & Decision Making
• Execution & Results
• Strategic Orientation
• Problem Solving & Analytical Thinking