Circle In Charge

JOB PURPOSE Monitor the boarding gates, check-in counters and baggage reclaim Visual Docking Guidance System (VDGS) and Gate Operating System (GOS) at DIAL through Closed Circuit Television, make manual / automated announcements and coordinate with concerned teams to take corrective action for removing congestion in the terminal as per the requirement of Airlines/ Operations. To supervise the performance of outsourced agencies and pilot consumer interactions for smart meter installation and related activities ORGANISATION CHART KEY ACCOUNTABILITIES AccountabilitiesKey Performance Indicators1. Ensure  performance, phase, SOPs are met by outsourced agencies in their identified areas of operations2. Conduct quality checks for various processes such as consumer surveys, consumer indexing, meter installation, operations and maintenance those carried out by outsourced agencies 3. Steer consumer interactions and enable quick resolutions of issues / grievances 1. Go-Live of Smart Meters as per timeline2. Quality ChecksKEY ACCOUNTABILITIES - Additional Details EXTERNAL INTERACTIONS External - Roles  you need to interact with outside the organization to enable success in your day to day workOutsourced agencies, consumers INTERNAL INTERACTIONS Internal - Roles you need to interact with inside the organization to enable success in your day to day workZonal Heads, Technicians, Stores TeamFINANCIAL DIMENSIONS •N/A OTHER DIMENSIONS •N/A EDUCATION QUALIFICATIONS  B.Tech / Diploma (Electrical)RELEVANT EXPERIENCE 7 to 10 years of relevant experience in construction / power distribution / meter installationCOMPETENCIESEntrepreneurshipCapability BuildingSocial AwarenessPlanning & Decision MakingExecution & ResultsStrategic OrientationProblem Solving & Analytical ThinkingNetworkingPersonal EffectivenessTeamwork & Interpersonal influenceStakeholder Focus