Circle In Charge

24 hours ago

Varanasi, Uttar Pradesh, India GMR Enterprises Pvt Ltd Full time ₹ 6,00,000 - ₹ 12,00,000 per year
JOB PURPOSE

To supervise the performance of outsourced agencies and pilot consumer interactions for smart meter installation and related activities


ORGANISATION CHART

Position Title



Reports To



Reportees



Circle Incharge



Zonal Head



Tech Team

Supervisory Team



KEY ACCOUNTABILITIES

Accountabilities



Key Performance Indicators



1. Ensure  performance, phase, SOPs are met by outsourced agencies in their identified areas of operations

2. Conduct quality checks for various processes such as consumer surveys, consumer indexing, meter installation, operations and maintenance those carried out by outsourced agencies

3. Steer consumer interactions and enable quick resolutions of issues / grievances



1. Go-Live of Smart Meters as per timeline

2. Quality Checks



KEY ACCOUNTABILITIES - Additional Details
EXTERNAL INTERACTIONS

Outsourced agencies, consumers


INTERNAL INTERACTIONS

External - Roles  you need to interact with outside the organization to enable success in your day to day work



Internal - Roles you need to interact with inside the organization to enable success in your day to day work



Outsourced agencies, consumers



Zonal Heads, Technicians, Stores Team



FINANCIAL DIMENSIONS

OTHER DIMENSIONS

EDUCATION QUALIFICATIONS

B.Tech / Diploma (Electrical)


RELEVANT EXPERIENCE

7 to 10 years of relevant experience in construction / power distribution / meter installation


COMPETENCIES
  • Regulatory Compliance (Practitioner)
  • Consumer Engagement and Issue Resolution (Practitioner)
  • Meter O and M and Troubleshooting (Practitioner)
  • Stakeholder Liasoning (Practitioner)
  • Vendor Partner Management (Practitioner)
  • Quality Management (Practitioner)
  • Performance Monitoring (Practitioner)
  • Networking
  • Personal Effectiveness
  • Teamwork & Interpersonal influence
  • Stakeholder Focus
  • Entrepreneurship
  • Capability Building
  • Social Awareness
  • Planning & Decision Making
  • Execution & Results
  • Strategic Orientation
  • Problem Solving & Analytical Thinking

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