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Operations Manager
2 weeks ago
Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive.
Required Experience:
7+ years of managing relevant IT network operations team
Proven record of maintaining & troubleshooting complex networks
Experience in team development/strategies/polices for operations improvement
Responsibilities:
Managing Team of 20+ network Engineers, providing guidance & fostering their professional development
Participate and drive technically all P1/P2 incidents and critical activities/changes by having technical discussions with all stakeholders
Ensuring all incidents/service requests/changes are closed within defined SLA and there are no gaps
Working closely with Incident/Problem management teams for operations improvement in network
Working with cross functional teams for implementing new projects & handover the same to operations team
Working with OEM's/vendor ISP team for any escalated cases regarding support/hardware services for quick resolution
Creating process /policies & critical SOP's for smooth network operations & closing Compliance points on time
Work closely with Automation/tools teams to automate daily tasks to offload teams for doing quality work
Engaging team in technical discussions on weekly basis for keeping team updated on technologies & helping them in their personal growth
Participate & prepare data for Daily/Weekly/Monthly & Governance with client
Technical Skills Set:
Network Infrastructure management(LAN/WAN)
Good Knowledge of Routing/Switching protocols (Arista/Cisco)
Good Knowledge of Network Security (Palo Alto/Panorama)
Good Knowledge of NAC/Wifi (Arista)
Network monitoring /diagnostic/ticketing )
Basic knowledge of cloud networking (AWS)
Soft Skills:
Leadership & Team Building Capabilities
Effective Communication(written/verbal communication)
Strategic analyst & proactive problem solving approach
Education & Certification:
Science Graduate preferably in IT/CSE
ITIL certification is mandatory
CCNA/CCNP is desirable
Workplace type:
On-site WorkingAbout NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
