
Operations Manager
9 hours ago
About the Role
Our client, a fast-growing food brand specializing in rolls, is looking for an experienced and self-driven
Operations Manager
to oversee day-to-day store and delivery operations. The ideal candidate will bring strong leadership, process discipline, and customer-centric focus to ensure smooth functioning and growth of the business.
Key Responsibilities
- Oversee and manage
end-to-end store operations
, including staff scheduling, inventory control, hygiene, and compliance. - Supervise and optimize
delivery operations
, ensuring timely and efficient order fulfillment. - Establish and monitor
operational SOPs
to maintain quality and consistency across all outlets. - Coordinate with cross-functional teams (procurement, supply chain, marketing, finance) to support seamless operations.
- Analyze operational performance, identify improvement areas, and implement best practices.
- Recruit, train, and mentor staff to build a high-performance culture.
- Drive customer satisfaction initiatives and resolve escalations effectively.
- Monitor P&L for operational efficiency and contribute to cost optimization.
Key Competencies Required
- Strong leadership and people management skills.
- Self-starter with an ownership mindset and problem-solving approach.
- Excellent organizational and multitasking abilities.
- Customer-first attitude with strong communication skills.
- Ability to work in a fast-paced food & retail environment.
Academic Background & Experience
- Bachelor's degree in Business Management, Hospitality, or related field (MBA preferred).
- 8–10 years of relevant experience
in food & beverage, QSR (Quick Service Restaurants), or retail operations. - Proven track record in managing multi-store operations and delivery logistics.
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