Operations Manager
5 days ago
Job Profile:
- To accomplish the North Region operational activity, and escalate when necessary to Management.
- To ensure the appropriate staffing in the Operations Team and to drive future-oriented workforce planning, in line with productivity targets
- To effectively manage and be overall accountable for the performance of the operations teams.
- To ensure the implementation of operational Standards & Guidelines .
- To monitor operational performance of designated Branch Operations.
General Management and Leadership
- Drive effective and future-oriented resource planning in the organization, in line with productivity targets: place the right people into the right roles and hire talent with the right skills to make a career, not only to fill current vacancies.
- Effectively manage the performance of the OPS teams, coach and support the team leaders as necessary
- Escalate quality / performance issues to Management when necessary.
- Update and support rolling forecast estimates on a monthly basis
- Ensure strict adherence to the Code of Conduct
- Drive profitability.
- Ensuring profitability in the day-to-day operations
- Drive actions to maximize profit on file level and to eliminate loss-making files
- Ensure compliance.
- Ensure consistent achievement of operational standards to meet customer requirements.
- Manage and monitor productivity KPIs against budget, initiate corrective actions.
- Optimize and implement operational standards & guidelines and drive continuous improvement of operations Team.
- Evaluate and monitor operational risks, ensure contingency planning, and implement corrective actions.
Qualifications
- Good knowledge of all the products in Freight industry
- Market Knowledge (customers, competitors, suppliers, overall environment)
Educational background / Work experience
- Minimum 5 years of Freight forwarding industry
- Minimum 3 years of experience in people management and leadership, including recruitment, training & development, coaching, conflict and performance management.
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