Walk-in 18th Sep: Patient Experience(IPD/OPD)

1 week ago

Mumbai, Maharashtra, India Sir H.N. Reliance Foundation Hospital & Research Centre Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Dear Candidates,

Walk-In Interview | Patient Experience Executive (IPD/OPD)Sir H. N. Reliance Foundation Hospital & Research Centre Mumbai

Full-Time Opportunity | Experience: 16 Years | Rotational Shifts

| Reliance Foundation Hospital | Full-Time Opportunity Walk-In Company

Sir H.N. Reliance Foundation Hospital & Research Centre is a premier 345-bed multi-specialty tertiary care hospital in Mumbai. Renowned for its commitment to excellence in healthcare, the hospital offers cutting-edge diagnostic services and medical technology across various specialties, including Cardiac Sciences and Oncology. Established in 1918, the institution has a rich legacy of serving patients and upholding values that emphasize respect for life.

More about the hospital can be found at

Interview Date: 18th September 2025

Time: 3:00 PM Sharp

Venue: Sir H. N. Reliance Foundation Hospital

Gate No. 7, Prarthana Samaj,

Raja Ram Mohan Roy Road, Girgaon

Mumbai, Maharashtra

For Queries or Interview Confirmation:

Contact: Rohini Temkar

Qualification: Graduation Mandatory

Documents to Carry:

Updated Resume

Last 3 Payslips

Last 2 Experience Letters

Educational Certificates

Job Responsibilities:

1. Customer (Patients & Families) Service Responsibilities

  • Execute the Patient Experience Service Delivery Model for excellence in OPD, EHC, Lobby, and Diagnostics.
  • Ensure accurate and timely scheduling of appointments.
  • Monitor Turnaround Time (TAT) for registration, billing, and query handling as per SLA.
  • Manage rescheduling/cancellations and update patients via SMS/email/call.
  • Ensure effective counselling and direction to patients and families.
  • Respond to patient queries with accuracy, empathy, and professionalism.

2. Operations Responsibilities

  • Implement SOPs for managing patient visitors/attendants at all times.
  • Coordinate with doctors and clinical teams for seamless care delivery.
  • Handle billing, referrals, and payment collections accurately.
  • Review and upload prescriptions/documents in SAP system.
  • Ensure timely dispatch of reports and confirmation of appointments.
  • Maintain patient rights, confidentiality, and interdepartmental professionalism.
  • Prepare and maintain shift handovers and ensure proper consultant signage.
  • Take on additional duties as assigned by HOD.

3. Growth Responsibilities

  • Drive patient satisfaction through quality services.
  • Participate in hospital-led health awareness and promotional programs.

4. Quality Responsibilities

  • Be accountable for quality program implementation and improvement.
  • Ensure compliance with JCI, NABH, and international standards.
  • Support infection control campaigns and awareness efforts.

5. Finance Responsibilities

  • Handle payment collections (cash/card) and generate reports accurately.
  • Ensure adherence to billing/cash handling policies and accurate shift closure.
  • Apply discounts for offers, health camps, etc.

6. People Responsibilities

  • Provide peer support during leaves or absences.
  • Be part of team initiatives at department and hospital levels.
  • Demonstrate RFH Values and Behaviors consistently.

Join a world-class healthcare institution where your skills help protect lives.

We look forward to welcoming you to the team

Regards,

Team HR

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