Walk-in 10 Sep: Patient Experience
2 days ago
Join the Hospital @Home Team | Reliance Foundation Hospital | Full-Time Opportunity Walk-In
Company Overview
Sir H.N. Reliance Foundation Hospital & Research Centre is a premier 345-bed multi-speciality tertiary care hospital in Mumbai. Renowned for its commitment to excellence in healthcare, the hospital offers cutting-edge diagnostic services and medical technology across various specialities, including Cardiac Sciences and Oncology. Established in 1918, the institution has a rich legacy of serving patients and upholding values that emphasize respect for life. More about the hospital can be found at
Venue:
Sir H. N. Reliance Foundation Hospital
Gate No. 7, Prarthana Samaj,
Raja Ram Mohan Roy Road, Girgaon,
Mumbai, Maharashtra
Date: 10th September 2025
Time: 3:00 PM sharp
For Any Queries or Interview Confirmation
Diya Patil
Documents to Carry for the Interview
Updated Resume
Last 3 Payslips
Last 2 Experience Letters
Educational Certificates
Position Overview
Role: Patient Experience Executive Home Care
Department: Hospital @Home / Home Care
Location: Charni Road, Mumbai
Employment Type: Full-Time (On Rolls)
Shift Timings: Rotational (Last shift ends at 10:00 PM)
Key Responsibilities
1 Patient Experience & Coordination
- Deliver high-quality, compassionate service across all touchpoints
- Educate patients and families on services, packages, inclusions/exclusions
- Represent and uphold hospital values in every interaction
2 Scheduling & Communication
- Coordinate and confirm appointments
- Notify patients of changes via SMS, calls, or email
- Redirect queries accurately and promptly
3 Turnaround Time & Escalation Handling
- Monitor service TATs and KPIs
- Escalate unresolved issues with proper documentation
- Proactively support service recovery
4 Billing & Documentation
- Collect payments and verify bills at point of service
- Maintain clear digital records in EMR & billing systems
- Ensure daily reports and compliance-ready documentation
5 Protocol & Service Excellence
- Follow grooming, etiquette, and communication guidelines
- Strive to exceed Net Promoter Scores and satisfaction benchmarks
6 Rotational Shift Support
- Ensure seamless shift handovers and 24/7 service continuity
- Work across morning, afternoon, and evening shifts
Candidate Requirements
Education: Full-time Graduate (Preferred: Healthcare, Hospitality, Aviation)
Experience: Minimum 1 year in a customer-facing role
Skills: Strong verbal/written communication (English, Hindi, Marathi)
Tech Proficiency: MS Office + basic Hospital Management Systems
Shift Readiness: Comfortable with rotational and evening shifts
Core Competencies
- Service Orientation & Empathy
- Communication & Interpersonal Skills
- Time Management & Problem Solving
- Digital Literacy & Documentation Accuracy
- Professionalism & Brand Representation
Regards,
Team HR
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