
Walk-in 10 Sep: Patient Experience
1 day ago
Join the Hospital @Home Team | Reliance Foundation Hospital | Full-Time Opportunity Walk-In
Company Overview
Sir H.N. Reliance Foundation Hospital & Research Centre is a premier 345-bed multi-speciality tertiary care hospital in Mumbai. Renowned for its commitment to excellence in healthcare, the hospital offers cutting-edge diagnostic services and medical technology across various specialities, including Cardiac Sciences and Oncology. Established in 1918, the institution has a rich legacy of serving patients and upholding values that emphasize respect for life. More about the hospital can be found at
Venue:
Sir H. N. Reliance Foundation Hospital
Gate No. 7, Prarthana Samaj,
Raja Ram Mohan Roy Road, Girgaon,
Mumbai, Maharashtra
Date: 10th September 2025
Time: 3:00 PM sharp
For Any Queries or Interview Confirmation
Diya Patil
Documents to Carry for the Interview
Updated Resume
Last 3 Payslips
Last 2 Experience Letters
Educational Certificates
Position Overview
Role: Patient Experience Executive Home Care
Department: Hospital @Home / Home Care
Location: Charni Road, Mumbai
Employment Type: Full-Time (On Rolls)
Shift Timings: Rotational (Last shift ends at 10:00 PM)
Key Responsibilities
1 Patient Experience & Coordination
- Deliver high-quality, compassionate service across all touchpoints
- Educate patients and families on services, packages, inclusions/exclusions
- Represent and uphold hospital values in every interaction
2 Scheduling & Communication
- Coordinate and confirm appointments
- Notify patients of changes via SMS, calls, or email
- Redirect queries accurately and promptly
3 Turnaround Time & Escalation Handling
- Monitor service TATs and KPIs
- Escalate unresolved issues with proper documentation
- Proactively support service recovery
4 Billing & Documentation
- Collect payments and verify bills at point of service
- Maintain clear digital records in EMR & billing systems
- Ensure daily reports and compliance-ready documentation
5 Protocol & Service Excellence
- Follow grooming, etiquette, and communication guidelines
- Strive to exceed Net Promoter Scores and satisfaction benchmarks
6 Rotational Shift Support
- Ensure seamless shift handovers and 24/7 service continuity
- Work across morning, afternoon, and evening shifts
Candidate Requirements
Education: Full-time Graduate (Preferred: Healthcare, Hospitality, Aviation)
Experience: Minimum 1 year in a customer-facing role
Skills: Strong verbal/written communication (English, Hindi, Marathi)
Tech Proficiency: MS Office + basic Hospital Management Systems
Shift Readiness: Comfortable with rotational and evening shifts
Core Competencies
- Service Orientation & Empathy
- Communication & Interpersonal Skills
- Time Management & Problem Solving
- Digital Literacy & Documentation Accuracy
- Professionalism & Brand Representation
Regards,
Team HR
-
Walk-in 8 Sep: Patient Experience
2 days ago
Mumbai, Maharashtra, India Sir H.N. Reliance Foundation Hospital & Research Centre Full time ₹ 2,50,000 - ₹ 7,50,000 per yearJob Title: Patient Experience Executive (Candidates from Airline, Hotel industry sector will be considered and preferred) Function: Patient Services Reporting To: Patient Experience Duty Manager / Patient Experience SupervisorOrganization & Location: Sir H. N Reliance Foundation Hospital, Charni Road, MumbaiWalk-in Details: Address: Sir H N Reliance...
-
Manager-Patient Experience
5 days ago
Mumbai, Maharashtra, India P D Hinduja Hospital and Medical Research Centre (HNH) Full time ₹ 12,00,000 - ₹ 36,00,000 per yearOpportunity for Manager-Patient Experience for our Hospital in Mahim.Qualifications: Masters in Healthcare/ Business / Hospitality or related field or Post Graduate with relevant experience in Hospitality & Customer Experience managementExperience: Minimum 10-15 years working in a Healthcare organization or Hospitality field.Job Requirement:Patient...
-
Patient Experience
1 day ago
Mumbai, Maharashtra, India Sir H.N. Reliance Foundation Hospital & Research Centre Full time ₹ 3,00,000 - ₹ 6,00,000 per yearCompany OverviewSir H.N. Reliance Foundation Hospital & Research Centre is a premier multi-specialty tertiary care institution located in Mumbai. With 345 beds, the hospital is renowned for its advanced care in cardiac sciences, gastroenterology, oncology, and more. Recognized for its state-of-the-art technology and infrastructure, the hospital upholds a...
-
Patient Experience Executive
1 day ago
Mumbai, Maharashtra, India Sir H.N. Reliance Foundation Hospital & Research Centre Full time ₹ 2,00,000 - ₹ 6,00,000 per yearCompany OverviewSir H. N. Reliance Foundation Hospital & Research Centre is a renowned multi-speciality tertiary care hospital in Mumbai. With 345 beds, the hospital excels in areas such as cardiac sciences, oncology, and women's health. Founded on cutting-edge technology and international standards, it is committed to excellence and service, embodying the...
-
Mumbai, Maharashtra, India Sir H.N. Reliance Foundation Hospital & Research Centre Full time ₹ 8,00,000 - ₹ 12,00,000 per yearJob DescriptionWe are arranging a Mega Walkin Drive for Patient Experience Executive (On Roll) at below address and timeAddress:Sir H N Reliance Foundation Hospital, Gate 7Prarthana Samaj, Raja Ram Mohan Roy Rd, Girgaon, Mumbai, Maharashtra 400004Date: 13-Aug-2025Time: 3 PMQualification: Any GraduateJob Description:A. Service Excellence Patients &...
-
Patient Experience Executive
2 days ago
Mumbai, Maharashtra, India Sir H.N. Reliance Foundation Hospital & Research Centre Full time ₹ 2,00,000 - ₹ 6,00,000 per yearDear Candidate,GreetingsSir H. N. Reliance Foundation Hospital and Research Centre is a state-of-the-art 345 bed multi-specialty tertiary care hospital, situated in South Mumbai, committed to make world class healthcare accessible to all.We currently have openings for Patient Experience Executive HomeCare Department, details for the same are given...
-
Walk-In Interview- 12-Sep-25
2 weeks ago
Mumbai, Maharashtra, India Sir H.N. Reliance Foundation Hospital & Research Centre Full time ₹ 6,00,000 - ₹ 12,00,000 per yearWalk-In Interview | Fire & Safety OfficerSir H. N. Reliance Foundation Hospital & Research Centre MumbaiFull-Time Opportunity | Experience: 210 Years | Rotational Shifts | Reliance Foundation Hospital | Full-Time Opportunity Walk-In Company Sir H.N. Reliance Foundation Hospital & Research Centre is a premier 345-bed multi-specialty tertiary care hospital...
-
Patient Experience Executive_Charni Road
1 day ago
Mumbai, Maharashtra, India Sir H.N. Reliance Foundation Hospital & Research Centre Full time ₹ 6,00,000 - ₹ 12,00,000 per yearDear Candidate,Namaste Greetings from Sir HN Reliance Foundation Hospital , Mumbai, India. Sir H. N. Reliance Foundation Hospital and Research Centre is a 345-bed, multi-Specialty tertiary care hospital with following thrust areas: Cardiac Sciences, Gastroenterology & Hepatobiliary Sciences, Liver Transplant, Nephro-Urology, Neuro Sciences, Oncology,...
-
TA-Onboarding- Virtual Drive 17 SEP,19 SEP
2 weeks ago
Mumbai, Maharashtra, India Enrich And Enlight Business Consulting Full time ₹ 9,00,000 - ₹ 12,00,000 per yearRole & responsibilities******TA Onboarding- Experience in documentation, background verification and onboarding********Virtual Drive 17 SEP,19 SEPNight shift - 6pm-4am and 7pm-5amJob Summary:The Onboarding Specialist is responsible for ensuring a smooth and engaging onboarding experience for new hires. This role coordinates all aspects of the onboarding...
-
Mumbai, Maharashtra, India Sir H.N. Reliance Foundation Hospital & Research Centre Full time ₹ 2,00,000 - ₹ 6,00,000 per yearJob DescriptionWe are arranging a Mega Walkin Drive for Patient Relationship Executive (On Roll) at below address and timeAddress:Sir H N Reliance Foundation Hospital, Gate 7Prarthana Samaj, Raja Ram Mohan Roy Rd, Girgaon, Mumbai, Maharashtra 400004Date: 12-Aug-2025Time: 3 PMQualification: Any GraduateQualifications and SkillsMinimum of 1 to 3 years of...