Walk-in 10 Sep: Patient Experience

3 days ago

Mumbai, Maharashtra, India Sir H.N. Reliance Foundation Hospital & Research Centre Full time ₹ 5,00,000 - ₹ 15,00,000 per year
Walk-In Interview: 10th Sep 2025 Patient Experience Executive Home CareAirline crew and ground airline staff are welcome to apply

Join the Hospital @Home Team | Reliance Foundation Hospital | Full-Time Opportunity Walk-In

Company Overview

Sir H.N. Reliance Foundation Hospital & Research Centre is a premier 345-bed multi-speciality tertiary care hospital in Mumbai. Renowned for its commitment to excellence in healthcare, the hospital offers cutting-edge diagnostic services and medical technology across various specialities, including Cardiac Sciences and Oncology. Established in 1918, the institution has a rich legacy of serving patients and upholding values that emphasize respect for life. More about the hospital can be found at 

Venue:

Sir H. N. Reliance Foundation Hospital

Gate No. 7, Prarthana Samaj,

Raja Ram Mohan Roy Road, Girgaon,

Mumbai, Maharashtra

Date: 10th September 2025

Time: 3:00 PM sharp

For Any Queries or Interview Confirmation

Diya Patil

Documents to Carry for the Interview

Updated Resume

Last 3 Payslips

Last 2 Experience Letters

Educational Certificates

Position Overview

Role: Patient Experience Executive Home Care

Department: Hospital @Home / Home Care

Location: Charni Road, Mumbai

Employment Type: Full-Time (On Rolls)

Shift Timings: Rotational (Last shift ends at 10:00 PM)

Key Responsibilities

1 Patient Experience & Coordination

  • Deliver high-quality, compassionate service across all touchpoints
  • Educate patients and families on services, packages, inclusions/exclusions
  • Represent and uphold hospital values in every interaction

2 Scheduling & Communication

  • Coordinate and confirm appointments
  • Notify patients of changes via SMS, calls, or email
  • Redirect queries accurately and promptly

3 Turnaround Time & Escalation Handling

  • Monitor service TATs and KPIs
  • Escalate unresolved issues with proper documentation
  • Proactively support service recovery

4 Billing & Documentation

  • Collect payments and verify bills at point of service
  • Maintain clear digital records in EMR & billing systems
  • Ensure daily reports and compliance-ready documentation

5 Protocol & Service Excellence

  • Follow grooming, etiquette, and communication guidelines
  • Strive to exceed Net Promoter Scores and satisfaction benchmarks

6 Rotational Shift Support

  • Ensure seamless shift handovers and 24/7 service continuity
  • Work across morning, afternoon, and evening shifts

Candidate Requirements

Education: Full-time Graduate (Preferred: Healthcare, Hospitality, Aviation)

Experience: Minimum 1 year in a customer-facing role

Skills: Strong verbal/written communication (English, Hindi, Marathi)

Tech Proficiency: MS Office + basic Hospital Management Systems

Shift Readiness: Comfortable with rotational and evening shifts

Core Competencies

  • Service Orientation & Empathy
  • Communication & Interpersonal Skills
  • Time Management & Problem Solving
  • Digital Literacy & Documentation Accuracy
  • Professionalism & Brand Representation

Regards,

Team HR

  • Walk-in 8 Sep: Patient Experience

    3 days ago

    Mumbai, Maharashtra, India Sir H.N. Reliance Foundation Hospital & Research Centre Full time ₹ 5,00,000 - ₹ 12,00,000 per year

    Job Title: Patient Experience Executive (Candidates from Airline, Hotel industry sector will be considered and preferred) Function: Patient Services Reporting To: Patient Experience Duty Manager / Patient Experience SupervisorOrganization & Location: Sir H. N Reliance Foundation Hospital, Charni Road, MumbaiWalk-in Details: Address: Sir H N Reliance...

  • Walk-in 18th Sep: Patient Experience(IPD/OPD)

    3 days ago

    Mumbai, Maharashtra, India Sir H.N. Reliance Foundation Hospital & Research Centre Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Dear Candidates, Walk-In Interview | Patient Experience Executive (IPD/OPD)Sir H. N. Reliance Foundation Hospital & Research Centre MumbaiFull-Time Opportunity | Experience: 16 Years | Rotational Shifts | Reliance Foundation Hospital | Full-Time Opportunity Walk-In Company Sir H.N. Reliance Foundation Hospital & Research Centre is a premier 345-bed...

  • Manager-Patient Experience

    1 week ago

    Mumbai, Maharashtra, India P D Hinduja Hospital and Medical Research Centre (HNH) Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Opportunity for Manager-Patient Experience for our Hospital in Mahim.Qualifications: Masters in Healthcare/ Business / Hospitality or related field or Post Graduate with relevant experience in Hospitality & Customer Experience managementExperience: Minimum 10-15 years working in a Healthcare organization or Hospitality field.Job Requirement:Patient...

  • Patient Experience

    3 days ago

    Mumbai, Maharashtra, India Sir H.N. Reliance Foundation Hospital & Research Centre Full time ₹ 25,00,000 - ₹ 50,00,000 per year

    Company OverviewSir H.N. Reliance Foundation Hospital & Research Centre is a premier multi-specialty tertiary care institution located in Mumbai. With 345 beds, the hospital is renowned for its advanced care in cardiac sciences, gastroenterology, oncology, and more. Recognized for its state-of-the-art technology and infrastructure, the hospital upholds a...

  • Patient Experience Executive

    3 days ago

    Mumbai, Maharashtra, India Sir H.N. Reliance Foundation Hospital & Research Centre Full time ₹ 2,50,000 - ₹ 5,00,000 per year

    Company OverviewSir H. N. Reliance Foundation Hospital & Research Centre is a renowned multi-speciality tertiary care hospital in Mumbai. With 345 beds, the hospital excels in areas such as cardiac sciences, oncology, and women's health. Founded on cutting-edge technology and international standards, it is committed to excellence and service, embodying the...

  • Patient Experience Executive

    2 weeks ago

    Mumbai, Maharashtra, India Sir H.N. Reliance Foundation Hospital & Research Centre Full time ₹ 5,00,000 - ₹ 12,00,000 per year

    Key Responsibilities: Service Customer (Patients & Families) Execute the Patient Experience Service Delivery Model for excellence across the assigned OPD/EHC/Lobby/IPD/Diagnostic area Ensure proper scheduling of the OPD/EHC/IPD/Diagnostic appointments Monitor and drive TAT of OPD/EHC/IPD/Diagnostic registration & billing & patient query management as per...

  • Patient Experience Executive

    1 week ago

    Mumbai, Maharashtra, India Sir Hn Reliance Foundation Hospital Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    Key Responsibilities: ServiceCustomer (Patients & Families)Execute the Patient Experience Service Delivery Model for excellence across the assigned OPD/EHC/Lobby/IPD/Diagnostic area.Ensure proper scheduling of the OPD/EHC/IPD/Diagnostic appointments.Monitor and drive TAT of OPD/EHC/IPD/Diagnostic registration & billing & patient query management as per...

  • Walk-In Drive 15th Sep: F&B Butler

    1 week ago

    Mumbai, Maharashtra, India Sir H.N. Reliance Foundation Hospital & Research Centre Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Dear Candidate, Walk-In Interview | Floor Executive / Butler F&BSir H. N. Reliance Foundation Hospital & Research Centre – MumbaiFull-Time Opportunity | Experience: 1–8 Years | Rotational ShiftsGreetings from Sir HN Reliance Foundation Hospital , Mumbai, India.Sir H. N. Reliance Foundation Hospital and Research Centre is a 345-bed, multi-Speciality...

  • Walk-In Drive 15th Sep: F&B Butler

    3 days ago

    Mumbai, Maharashtra, India Sir H.N. Reliance Foundation Hospital & Research Centre Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Dear Candidate, Walk-In Interview | Floor Executive / Butler F&BSir H. N. Reliance Foundation Hospital & Research Centre MumbaiFull-Time Opportunity | Experience: 18 Years | Rotational ShiftsGreetings from Sir HN Reliance Foundation Hospital , Mumbai, India.Sir H. N. Reliance Foundation Hospital and Research Centre is a 345-bed, multi-Speciality tertiary...

  • Patient Experience Executive

    1 week ago

    Mumbai, Maharashtra, India Sir H.N. Reliance Foundation Hospital & Research Centre Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Dear Candidate,GreetingsSir H. N. Reliance Foundation Hospital and Research Centre is a state-of-the-art 345 bed multi-specialty tertiary care hospital, situated in South Mumbai, committed to make world class healthcare accessible to all.We currently have openings for 'Patient Experience Executive – HomeCare Department', details for the same are given...