Walk-in 10 Sep: Patient Experience

3 days ago

Mumbai, Maharashtra, India Sir H.N. Reliance Foundation Hospital & Research Centre Full time ₹ 1,04,000 - ₹ 1,30,878 per year
Walk-In Interview: 10th Sep 2025 Patient Experience Executive Home CareAirline crew and ground airline staff are welcome to apply

Join the Hospital @Home Team | Reliance Foundation Hospital | Full-Time Opportunity Walk-In

Company Overview

Sir H.N. Reliance Foundation Hospital & Research Centre is a premier 345-bed multi-speciality tertiary care hospital in Mumbai. Renowned for its commitment to excellence in healthcare, the hospital offers cutting-edge diagnostic services and medical technology across various specialities, including Cardiac Sciences and Oncology. Established in 1918, the institution has a rich legacy of serving patients and upholding values that emphasize respect for life. More about the hospital can be found at 

Venue:

Sir H. N. Reliance Foundation Hospital

Gate No. 7, Prarthana Samaj,

Raja Ram Mohan Roy Road, Girgaon,

Mumbai, Maharashtra

Date: 10th September 2025

Time: 3:00 PM sharp

For Any Queries or Interview Confirmation

Diya Patil

Documents to Carry for the Interview

Updated Resume

Last 3 Payslips

Last 2 Experience Letters

Educational Certificates

Position Overview

Role: Patient Experience Executive Home Care

Department: Hospital @Home / Home Care

Location: Charni Road, Mumbai

Employment Type: Full-Time (On Rolls)

Shift Timings: Rotational (Last shift ends at 10:00 PM)

Key Responsibilities

1 Patient Experience & Coordination

  • Deliver high-quality, compassionate service across all touchpoints
  • Educate patients and families on services, packages, inclusions/exclusions
  • Represent and uphold hospital values in every interaction

2 Scheduling & Communication

  • Coordinate and confirm appointments
  • Notify patients of changes via SMS, calls, or email
  • Redirect queries accurately and promptly

3 Turnaround Time & Escalation Handling

  • Monitor service TATs and KPIs
  • Escalate unresolved issues with proper documentation
  • Proactively support service recovery

4 Billing & Documentation

  • Collect payments and verify bills at point of service
  • Maintain clear digital records in EMR & billing systems
  • Ensure daily reports and compliance-ready documentation

5 Protocol & Service Excellence

  • Follow grooming, etiquette, and communication guidelines
  • Strive to exceed Net Promoter Scores and satisfaction benchmarks

6 Rotational Shift Support

  • Ensure seamless shift handovers and 24/7 service continuity
  • Work across morning, afternoon, and evening shifts

Candidate Requirements

Education: Full-time Graduate (Preferred: Healthcare, Hospitality, Aviation)

Experience: Minimum 1 year in a customer-facing role

Skills: Strong verbal/written communication (English, Hindi, Marathi)

Tech Proficiency: MS Office + basic Hospital Management Systems

Shift Readiness: Comfortable with rotational and evening shifts

Core Competencies

  • Service Orientation & Empathy
  • Communication & Interpersonal Skills
  • Time Management & Problem Solving
  • Digital Literacy & Documentation Accuracy
  • Professionalism & Brand Representation

Regards,

Team HR

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