Walk-in:13-Aug-25,Patient Experience Executive

2 weeks ago

Mumbai, Maharashtra, India Sir H.N. Reliance Foundation Hospital & Research Centre Full time ₹ 4,00,000 - ₹ 8,00,000 per year

Job Description

We are arranging a Mega Walkin Drive for Patient Experience Executive (On Roll) at below address and time

Address:

Sir H N Reliance Foundation Hospital, Gate 7

Prarthana Samaj, Raja Ram Mohan Roy Rd, Girgaon, Mumbai, Maharashtra 400004

Date: 13-Aug-2025

Time: 3 PM

Qualification: Any Graduate

Job Description:

A.    Service Excellence Patients & Families

Execute the Patient Experience Service Delivery Model consistently across assigned areas to ensure high standards of service.

Manage scheduling, rescheduling, and cancellation of appointments and admissions with timely and proactive communication via SMS, email, or calls.

Ensure compliance with Turnaround Times (TATs) for patient registration, billing, insurance processing, and query resolution.

Provide counselling and navigation support to patients and families throughout their visit or stay.

Handle patient queries and grievances with promptness, empathy, and accuracy.

B.     Operational Responsibilities

Facilitate patient registration and check-in at OPD, IPD, EHC, Diagnostics, and Lobby service points.

Assist in smooth IPD admissions and discharges, coordinating with nursing, clinical, billing, and housekeeping teams.

Manage TPA/insurance coordination, including collection and verification of documents, pre-authorizations, approvals, and liaising with internal billing teams.

Coordinate with consultants and clinical departments to ensure timely service delivery and minimal patient wait times.

Generate and verify bills, process referrals, and ensure accuracy in financial transactions.

Review prescriptions or referred services, scan and upload them into the hospital system (e.g., SAP).

Ensure timely dispatch of reports, keeping the patient informed in line with established timelines.

Confirm appointments and follow-ups through appropriate communication channels.

Uphold patient rights, dignity, confidentiality, and ensure data privacy at all times.

Maintain clear and respectful communication across departments for seamless service delivery.

Submit detailed handover/shift reports for service continuity.

Ensure correct signage and consultant nameplates are displayed at relevant chambers.

Undertake additional responsibilities as assigned by the Head of Department

Documents to Carry:

Updated Resume

Current Appointment Letter / Increment Letter

Last 3 month Salary Slip

Last 2 organisation experience letter

Educational Qualification

Please contact Rohini at , email:

Warm Regards

HR Team

Reliance Foundation Hospital

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