Customer Data Analyst

2 hours ago


Chandigarh, Chandigarh, India Basware Full time ₹ 4,00,000 - ₹ 12,00,000 per year
  • Applications are considered on a rolling basis

  • Chandigarh
  • Hybrid


Job Description

As a Customer Value Data Analyst, you will play a crucial role in driving insights from customer data to enhance customer satisfaction, loyalty, and overall value. You are responsible for analyzing large datasets, identifying trends, and providing actionable recommendations to optimize customer interactions and improve business outcomes.

  • Collect and Analyze customer data to identify patterns, trends, and correlations that impact customer value.
  • Develop and maintain predictive models to forecast customer behavior, including churn, lifetime value, and cross-sell opportunities.
  • Collaborate with cross-functional teams to translate data insights into actionable strategies and initiatives.
  • Monitor key performance indicators (KPIs) related to customer value and recommend adjustments to improve outcomes.
  • Conduct A/B tests and experiments to optimize customer experiences and increase engagement.
  • Generate reports and presentations to communicate findings and recommendations to stakeholders at all levels.
  • Stay updated on industry trends and best practices in customer analytics and data science.
  • Value Success Planning Process.


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