Customer Data Analyst

As a Customer Value Data Analyst, you will play a crucial role in driving insights from customer data to enhance customer satisfaction, loyalty, and overall value. You are responsible for analyzing large datasets, identifying trends, and providing actionable recommendations to optimize customer interactions and improve business outcomes.

• Collect and Analyze customer data to identify patterns, trends, and correlations that impact customer value.
• Develop and maintain predictive models to forecast customer behavior, including churn, lifetime value, and cross-sell opportunities.
• Collaborate with cross-functional teams to translate data insights into actionable strategies and initiatives.
• Monitor key performance indicators (KPIs) related to customer value and recommend adjustments to improve outcomes.
• Conduct A/B tests and experiments to optimize customer experiences and increase engagement.
• Generate reports and presentations to communicate findings and recommendations to stakeholders at all levels.
• Stay updated on industry trends and best practices in customer analytics and data science.
• Value Success Planning Process.

• 5+ years of experience in data analysis or related roles, preferably in a customer-centric environment.
• Proficiency in SQL, Python, R, or other programming languages used for data analysis.
• Experience with data visualization tools such as Tableau, AWS QuickSight, or Power BI.
• Strong analytical and problem-solving skills with the ability to translate complex data into actionable insights.
• Excellent communication skills with the ability to present technical information to non-technical audiences.
• Self-motivated and able to work independently as well as collaboratively in a team environment.
• Prior experience with machine learning techniques and predictive modeling is a plus.
• Ability to present findings clearly and concisely to different stakeholders.

Education

• Preferable Master of Science in Economics and Business Administration or related field

Competence

• Focus on Customer Value
• Taking Accountability
• Collaboration
• Embracing Innovation

We Drive Customer Value

We Take Ownership

We Are Bold

Basware is how finance leaders in global enterprises can finally automate their complex, labor-intensive invoice processes and stay compliant with regulatory change. Our Accounts Payable (AP) automation and invoicing platform helps companies achieve a new level of efficiency – in a matter of months – while reducing errors and risks. We bring a unique combination of true automation, complete coverage, and deeper expertise to make it all just happen for our customers. That's why the world's most efficient AP departments at 700+ global customers rely on Basware to handle over 170 million invoices per year.

Joining Basware means you'll join a team filled with innovators, passionate about their work and enthusiastic about the industry we've pioneered. You'll work alongside highly motivated, capable, and friendly individuals who collaborate to deliver world-class solutions and services. A critical part of our culture is the high amount of trust we put into our employees—we want everyone to make a difference, so we offer flexibility in how you work, giving you the freedom and support to deliver your best results. We truly live our values where:

We Drive Customer Value , We Take Ownership and We Are Bold in everything we do, to make it all just happen for our customers.

2025

Gartner Magic Quadrant Leader for Accounts Payable Applications / Basware and Deloitte create Center of Excellence

2024

Launch of World's 1st AP-Powered GenAI

2023

Growth through acquisitions, Glantus and AP Matching

2022

Basware became a privately-held corporation in a go-private transaction led by software private equity firm Accel-KKR