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Unit Manager/ S. Team Leader/ Team Leader/ Telecaller
2 weeks ago
Key Responsibilities:
Team Leadership: Oversee and manage multiple teams to achieve business goals and KPIs.
Performance Management: Monitor team performance, provide coaching, and ensure that team members are meeting their individual targets.
Strategy Development: Work with senior management to create strategies that drive performance improvements and operational efficiency.
Reporting & Analysis: Analyze team data, prepare reports, and provide insights to senior management.
Process Improvement: Identify areas of improvement and develop processes to optimize operations.
Staffing & Training: Manage recruitment, training, and development of team members.
Customer Relations: Ensure high levels of customer satisfaction through team engagement and problem resolution.
The role involves driving sales performance, managing daily activities, and ensuring the team meets or exceeds personal loan sales targets. The ideal candidate will possess a strong background in personal loans, leadership skills, and the ability to coach and develop a high-performing sales team.
