Service Team Lead

2 days ago

Kollam, Kerala, India Paytm Full time ₹ 15,00,000 - ₹ 30,00,000 per year
​ About Paytm:  Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm's mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology.
About Team: QR & Sound Box is one of Paytm 's business tools to help merchants grow and manage their business through simplicity and data-driven technology. This team is responsible for growing the penetration of Paytm's QR Code & Sound Box business in Indian merchants. Visibility Accountability through Extensive QR/Soundbox deployment. Grow Distribution and Market share in the assigned area of operations. Formulate and launch the counter strategy for local initiatives taken up by the competition. Plan the market size, span and geographies by the team.
About Role: We are looking to employ a driven and experienced Team Lead to increase service expansion within an assigned geographical area and guide a team of field service representatives. The Team Lead's are responsibilities include delivering exceptional service to potential and existing customers, evaluating the performance of the service team, and preparing concise service reports. You should also be able to develop as well as modify customer service plans as needed. To be successful as an cluster service manager, you should be committed to driving service and adept at managing a service team. Ultimately, an outstanding cluster service manager should demonstrate exceptional analytical, problem-solving, and customer service skills at all times.
Responsibilities: 1. Team Management (Service FSEs) min SLA Management- Ticket Closure of both Proactive and Reactive Merchants issues. (device related) 3. Material Management from Hub to FSE. (Fwd and Reverse Logistics). 4. Upselling Skill. 5. Analytical and Data Manager. 6. Trainer Mindset. 7. Strong service background 8. Industry- DTH/Broadband/Consumer Electronics etc. 9. Local market knowledge 10. Strong understanding of stock handling/ inventory management
Education Graduate or above / Post Graduation preferred.   Why join us- 1. A collaborative output-driven program that brings cohesiveness across businesses through technology  2. Improve the average revenue per use by increasing the cross-sell opportunities 3. A solid 360 feedback from your peer teams on your support of their goals 4. Respect, that is earned, not demanded from your peers and manager   Compensation: If you are the right fit, we believe in creating wealth for you with enviable 500 Mn+ registered users, 21 Mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants – and we are committed to it. India's largest digital lending story
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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