Team Member Extended Warranty Claims Non Motor

1 day ago


Kollam, Kerala, India Bajaj Allianz General Insurance Full time ₹ 9,00,000 - ₹ 12,00,000 per year
  • All Risk Claims Management
  • Implement Claims SOP within the team and service network and ensure adherence of the same in region
  • Monitoring day to day claims activities and ensure claim settlement as per agreed TAT at region
  • Guide and direct the team member in handling critical claims
  • End to End claims processing, approving/repudiating claims considering policy terms and conditions
  • Ensure up to date data entry in Claims Module by ASPs/Self and team members and document collections required for claims processing
  • Interact with Service Providers'/logistic partners for timely service delivery and monitor service providers payments
  • Updating customers about the claim's status
  • ACS Control and Loss Minimization
  • Monitor the ACS of the region and take corrective actions to reduce the same whenever required by controlling total loss percentage, improving repair rate, negotiating with ASPs ( Authorized Service Providers ) to control repair cost and reduce repeat repairs
  • Periodic ASP audits for the region
  • Implement Salvage Management SOP and drive salvage collection processes on monthly basis at region
  • Customer grievance management
  • Ensure customer grievance to be addressed at top most priority and resolve the same within the set TAT laid down by department/organization
  • Resolve complaints by interacting with stakeholders like customer/ASP/CFU team/Line Manager etc.

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