
Operations Team Leader
5 hours ago
We're seeking an experienced Operations Team Leader to oversee and coordinate the activities of our operations team in Kollam. The successful candidate will have a strong understanding of operational procedures, excellent leadership abilities, and problem-solving
Key Responsibilities
Team Management: Supervise and manage the daily activities of the operations team members, providing guidance and support as needed.
Operational Efficiency: Develop and implement operational policies and procedures to ensure efficient and effective service delivery.
Customer Service: Handle customer escalations and resolve issues in a timely and professional manner.
Performance Monitoring: Monitor team performance, identify areas for improvement, and implement necessary changes.
Strategic Planning: Collaborate with management to develop strategic plans and goals for the operations team.
Training and Development: Train and develop team members to enhance their skills and capabilities.
Quality Assurance: Ensure compliance with company policies, regulatory requirements, and industry standards.
Education: Bachelor's degree in Business Administration, Operations Management, or a related field.
Experience: Minimum 1-2 years of experience in operations management or a related field, preferably in a leadership role.
Skills:
Strong leadership and team management skills
Excellent communication and interpersonal skills
Ability to analyze data and implement improvements
Problem-solving and decision-making skills
Proficient in MS Office and project management software
What We Offer
Competitive salary and benefits package
Opportunities for career growth and development
Collaborative and dynamic work environment
If you're a motivated and experienced operations professional looking for a new challenge, please submit your resume and cover letter to
Job Type: Full-time
Pay: ₹18, ₹25,000.00 per month
Benefits:
- Health insurance
- Provident Fund
Work Location: In person
Speak with the employer
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