IT Developer

Description
GPP Database Link

Job Summary:

Responsible for developing software programs per technical specifications following programming standards and procedures, performing testing, executing program modifications, and responding to problems by diagnosing and correcting errors in logic and coding.

Key Responsibilities:

Ensures secure coding and UI standards and best practices are applied during development. Provides input and contributes to the enhancement and maintenance of applications and programs. Leads efforts to configures, analyzes, designs, develops, and maintains program code and applications. Performs detailed and complex unit testing and secure code testing, and issues resolution. Drives and supports the process for source code management. Contributes to integration, systems, and performance testing and tuning of code. Participates in peer secure code reviews. Define and promote opportunities for re-usability of code, configurations, procedures, and techniques.

Responsibilities
Competencies:

Action oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.

Customer focus - Building strong customer relationships and delivering customer-centric solutions.

Global perspective - Taking a broad view when approaching issues, using a global lens.

Manages complexity - Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.

Optimizes work processes - Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.

Data Modeling - Creates, writes and tests data models, test scripts and build scripts using industry standards and tools, version control, and build and test automation to meet business, technical, security, governance and compliance requirements.

Performance Tuning - Conceptualizes, analyzes and solves application, database and hardware problems using industry standards and tools, version control, and build and test automation to meet business, technical, security, governance and compliance requirements.

Programming - Creates, writes and tests computer code, test scripts, and build scripts using algorithmic analysis and design, industry standards and tools, version control, and build and test automation to meet business, technical, security, governance and compliance requirements.

Solution Configuration - Configures, creates and tests a solution for commercial off-the-shelf (COTS) applications using industry standards and tools, version control, and build and test automation to meet business, technical, security, governance and compliance requirements.

Solution Functional Fit Analysis - Composes and decomposes a system into its component parts using procedures, tools and work aides for the purpose of studying how well the component parts were designed, purchased and configured to interact holistically to meet business, technical, security, governance and compliance requirements.

Solution Modeling - Creates, designs and formulates models, diagrams and documentation using industry standards, tools, version control, and build and test automation to meet business, technical, security, governance and compliance requirements.

Solution Validation Testing - Validates a configuration item change or solution using the Function's defined best practices, including the Systems Development Life Cycle (SDLC) standards, tools and metrics, to ensure that it works as designed and meets customer requirements.

Values differences - Recognizing the value that different perspectives and cultures bring to an organization.

Education, Licenses, Certifications:

College, university, or equivalent degree in Computer Science, Information Technology, Business, or related subject, or relevant equivalent experience required. This position may require licensing for compliance with export controls or sanctions regulations.

Experience:

Significant relevant experience required. 5-7 years of experience.

Qualifications

Additional Responsibilities:

• Design, develop, troubleshoot, and deploy technical solutions on the ServiceNow platform, focusing on ITSM modules like Incident, Problem, and Change Management to meet organizational goals.
• Implement and debug technical solutions with an emphasis on quality and efficiency.
• Create and configure Business Rules, UI Policies, UI Actions, Client Scripts, Script Includes, ACLs, etc.
• Develop and maintain automated test scripts with ServiceNow's Automated Test Framework (ATF) for both functional and regression testing.
• Participate in design and code reviews to verify the development team's comprehension of specifications and compliance with coding standards. 
• Utilize automation where possible to facilitate effective build and deployment processes.
• Assists technical and infrastructure teams in understanding ServiceNow design and specs, collaborates across functions to deliver quality solutions and improve processes.
• Contribute to IT standards, processes, procedures, guidelines, and end-user support documentation. 
• Delivers level 3 support for high-priority issues. 
• Offers training to end users and junior team members as required.

 To be successful in this role you will need the following: 

• 4 years of experience with software design and ServiceNow development.
• Proficiency in ServiceNow ITSM, including platform analytics, dashboards, reports, and implementation of catalog items and record producers.
• Knowledge of Virtual Agent and Agent Chat capabilities.
• Familiarity with ServiceNow development tools such as Flow Designer, Studio IDE, and Update Sets.
• Experience in working with Web technologies, including API, JavaScript, HTML, and CSS.
• Experience with ServiceNow integration with 3rd party software and applications. 
• ITIL v3 or v4 foundations certification, solid knowledge of Agile delivery, and ServiceNow application developer/system administrator certifications highly preferred. 
• Strong problem-solving abilities, communication skills, teamwork, and a solution-focused mindset.

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