Technical Support Engineer
2 days ago
- Primary Technical Support : Act as the main technical contact for customers
and internal teams, offering expertise on Moxo features and troubleshooting2. issues (Level 2 Support).
Enterprise Support : Serve as the point of contact for enterprise customer
issues, including deployment coordination, app release, maintenance activities
and post-deployment support.
- Ticket and Issue Management: Manage customer support tickets, set
expectations, and resolve issues via email, phone, or other communication
channels.
- Cross-functional Collaboration: Work with engineering, solutions, and
DevOps teams to ensure quick and effective resolution of customer issues.
- Technical Documentation : Create and maintain clear, accurate technical
documentation for both customers and internal teams.
- Product Testing & Validation : Participate in automation processes, build
Moxo flows, feature testing, release validations, and other product-related
testing activities.
Job Types: Full-time, Fresher
Pay: ₹500, ₹550,000.00 per year
Benefits:
- Health insurance
- Leave encashment
- Paid time off
- Provident Fund
Work Location: In person
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