Technical Support Engineer

2 days ago


Bengaluru, Karnataka, India ec4b49c2-e1ee-43e5-b6a3-1b4ce1ca470d Full time ₹ 50,000 - ₹ 5,50,000 per year
  1. Primary Technical Support : Act as the main technical contact for customers

and internal teams, offering expertise on Moxo features and troubleshooting2. issues (Level 2 Support).

Enterprise Support : Serve as the point of contact for enterprise customer

issues, including deployment coordination, app release, maintenance activities

and post-deployment support.

  1. Ticket and Issue Management: Manage customer support tickets, set

expectations, and resolve issues via email, phone, or other communication

channels.

  1. Cross-functional Collaboration: Work with engineering, solutions, and

DevOps teams to ensure quick and effective resolution of customer issues.

  1. Technical Documentation : Create and maintain clear, accurate technical

documentation for both customers and internal teams.

  1. Product Testing & Validation : Participate in automation processes, build

Moxo flows, feature testing, release validations, and other product-related

testing activities.

Job Types: Full-time, Fresher

Pay: ₹500, ₹550,000.00 per year

Benefits:

  • Health insurance
  • Leave encashment
  • Paid time off
  • Provident Fund

Work Location: In person



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