Sr. Customer Engineer

Location: Mumbai, Maharashtra, India

Job ID: 84922

We Elevate... Quality of urban life

Our elevators, escalators, and moving walks safely transport more than two billion of us up and down buildings and across transportation hubs every day.As part of the Schindler team, you'll discover meaningful work that enhances quality of life for communities, and contribute to making places more accessible, inclusive, and sustainable for all. We combine innovation, safety, and high ethical standards, ensuring respect both among colleagues and for the world around us. By joining us, you don't just become part of our success story; you help shape the future and continue our rich legacy that started back in

Schindler India is a 100% owned subsidiary of Schindler Group headquartered out of Mumbai and is backed by 5000+ employees who are spread across the length and breadth of the country. Besides business operations, Schindler India has its own Corporate R&D Centre, Elevator and Escalator Factory and Shared Service Centre to support India operations, which is in-fact one of the fastest growing market now globally.

Join us as a

Sr. Customer Engineer - Existing Installation
Your main responsibilities

As a Customer Engineer working with Connectivity team, you will work in a team responsible for the following activities:

• Ensure NCM process execution (Tele Alarm, Telemonitoring, DMS, Elevate Me): identify affected units, perform remote analysis, attempt remote resolution (e.g. YEST master data correction, reboot, remote connection), dispatch service technician to site, escalate issue to next higher support level or initiate customer communication in case the identified root cause must be rectified by them (e.g. defective phone line). Document all activities in NCM tracker and follow them up regularly.
• Monitor incompletely / wrongly commissioned units and contribute to continuous improvement of diagnostics of connectivity-related issues, e.g. through proposing new/improved symptoms & solutions or recommending improvements to existing 'revival jobs' based on their day-to-day observations.
• Offer guided tours through TOC to customers and internal stakeholders
• Collaborate in a global network of Technical Operation Centres
• Collaborate with Global EI & Global NI departments in onboarding new products & services and with Global Digital Service Operations to continuously improve TOC operations, Schindler Ahead products, and prototyping of new services
• Provide technical support to the field organization to digitalize our maintenance portfolio
• Daily monitoring and resolution of issues with non-communicating Tele Alarm and Telemonitoring devices
• Support the implementation of new digital services and digital products within the KG such
• Monitor the connected portfolio and partner with the Field Organization and Quality Department to pro-vide solutions for issues identified by our Ahead platform
• Support KG readiness to adapt to market and regulatory changes impacting the telephony and mobile data network
• Support technicians by reviewing and improving the of hints provided to resolve symptoms identified by the diagnostic engine
• Be part of Schindler's digital journey from preventative service delivery to predictive service delivery

What you bring

• Experienced in working with connected devices within an IoT environment
• Ability to provide clear instructions and trainings to maintenance and repair technicians in Dutch and French to support with commissioning and troubleshooting of connected units
• Knowledge of Schindler telecommunication systems and technical knowledge of elevators/escalators is a plus
• You are a problem solver
• Ability to analyse data from Ahead devices, and formulate actions to improve quality
• Computer skills: MS Office suite and SAP
• Language skills: Dutch and French. Ability to communicate in English is a plus
• You are willing to travel to job sites to support with troubleshooting (10 – 20%)
• Strong values advocate (quality & compliance)

What's in it for you?

• Join our purpose-driven organization. Help shape an industry in which two billion people rely on our products and services every day.
• Your development matters to us. We help you grow by offering the support you need to develop your skills and access a rewarding and fulfilling career.
• Thrive in a diverse and supportive culture. Through local and global initiatives, we promote a culture of inclusion which celebrates diversity and ensures that everyone feels valued.

We Elevate… Your Career

Become part of our team, help us enhance quality of life and drive innovation while raising the bar for safety and sustainability. We value your diverse skills and perspectives as together we shape the sustainable cities of today and tomorrow.

Are you ready to embark on a new journey? Join #TeamSchindler Discover more on our career website.

At Schindler Group we value inclusion and diversity, and practice equity to create equal opportunities for all. We endeavor that all qualified applicants will receive consideration for employment without regard to age, race, ethnic background, color, religious affiliation, union affiliation, gender, gender identity, sexual orientation, marital status, national origin, nationality, genetics and health or disability.

Any unsolicited application from Recruitment Agencies is deemed to be rejected and does not constitute in any manner an offer from a Recruitment Agency.

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