CRM Executive
2 weeks ago
Position will be at our Thane site office.
- Daily follow up with customer for collection of outstanding payment.
- Retention against cancellation, Movement to other tower if customer having financial issue.
- Maintain necessary data and records for future reference(Escalations)
- Provide the required reports by HOD & Management on timely basis.(Daily Collection/Outstanding Report/Grievance Report/Availability Sheets/ Project wise summary Reports)
- To handle entire possession process and solve possession queries of customer.
- To ensure all enquires and complaints (Mail, Telephone and email) from customer and point of sales counters are attended to in a professional, efficient and responsive manner
- Keeping records of customer interaction and transactions, recording details of all complaints and comments, as well as action taken.
· Verification & send documents to clients such as Welcome Letter, Demand Letter, Allotment Letter, Agreement for Sale, Mortgage NOC, Reminder Letter, Cancellation Letters
- Deal with relevant customer queries and complaints and address customers face to face regarding their concerns and queries
- Send reminder letters to the customer for outstanding amount
- Send Demand letters as per architect completion letter to the customers
- Referral calling to customer to buy new property in project explaining them all features, amenities etc.
Job Type: Full-time
Pay: ₹30, ₹35,000.00 per month
Benefits:
- Health insurance
Work Location: In person
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