Customer Success Associate troubleshooting

2 days ago


Gurgaon, Haryana, India 10x Growth Accelerator Full time ₹ 25,000 - ₹ 3,10,000 per year

Job Title: Customer Success Associate (Voice Process)

Work Mode: Work From Office

Location: Gurugram, Haryana

Open Positions: 40

About the Role

We are hiring Customer Success Associates for an international voice process. The role involves assisting global customers with queries and providing technical troubleshooting support while ensuring a high-quality service experience.

Eligibility Criteria

  • Education: Graduate / Undergraduate (both accepted)
  • Experience: Minimum 6 months of International Voice Process + Technical Support / Troubleshooting experience is mandatory
  • Communication Skills: Strong spoken English with excellent verbal fluency
  • Hiring Zone: Candidates must reside within 20 KM of office location

Compensation & Benefits

  • Salary: ₹25,000 to ₹31,000 CTC (based on experience & performance)
  • Benefits: Two-way cab facility provided
  • Working Days: 5 days/week
  • Week Off: Rotational weekly offs
  • Shifts: Rotational shifts

Job Type: Full-time

Pay: ₹250, ₹310,000.00 per year

Benefits:

  • Provident Fund

Ability to commute/relocate:

  • Gurugram, Haryana: Reliably commute or planning to relocate before starting work (Required)

Education:

  • Bachelor's (Required)

Experience:

  • Software troubleshooting: 1 year (Required)

Location:

  • Gurugram, Haryana (Required)

Work Location: In person



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