
Customer Relationship Executive
1 week ago
Role Description
This is a full-time on-site role for a CRE at BMW KUN Exclusive Telangana & AP located in Hyderabad. The CRE will be responsible for greeting and welcoming customers upon arrival, directing customers to the appropriate departments, managing customer inquiries and complaints, and providing a positive customer experience.
Qualifications
-Ensure that every customer is given proper attention and develop a personal rapport with the customer.
-Ensure that every customer is followed up post-enquiry/test drive/sales/complaint resolution, and feedback is recorded as per the defined intervals.
-Ensure accurate records are maintained for enquiry/test drive/delivery/complaint.
-Ensure 24-hour follow-up on enquiries.
-Act as a receptionist in the absence of the same and ensure BMW adequate Welcome, greeting, and hospitality.
To be responsible for making outbound calls daily using the data provided.
To work closely with the Sales Manager and Sales team to ensure leads are generated within various business sectors.
Handling Appointments
Managing and scheduling appointments for procedures
To convert the calls to new business leads.
To achieve agreed personal and departmental targets captured from the calling data provided.
To inform potential clients of the company's products and services.
To use company databases to gain potential leads.
To be proactive in identifying opportunities for new business.
To input and maintain customer information into the company database.
To ensure guest satisfaction at all times.
Handle telephone queries.
To build relationships with colleagues and clients.
To deal with clients professionally at all times, aligned with our brand values.
To ensure service is prompt, polite, and professional, standards are kept.
Job Type: Full-time
Pay: ₹22, ₹25,000.00 per month
Benefits:
- Health insurance
- Provident Fund
Education:
- Bachelor's (Required)
Experience:
- Customer service: 1 year (Required)
Language:
- English (Required)
Work Location: In person
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