Customer Relationship Executive

2 weeks ago

Khairatabad Hyderabad Telangana, India KUN EXCLUSIVE Full time ₹ 2,64,000 - ₹ 30,00,000 per year

Role Description

This is a full-time on-site role for a CRE at BMW KUN Exclusive Telangana & AP located in Hyderabad. The CRE will be responsible for greeting and welcoming customers upon arrival, directing customers to the appropriate departments, managing customer inquiries and complaints, and providing a positive customer experience.

Qualifications

-Ensure that every customer is given proper attention and develop a personal rapport with the customer.

-Ensure that every customer is followed up post-enquiry/test drive/sales/complaint resolution, and feedback is recorded as per the defined intervals.

-Ensure accurate records are maintained for enquiry/test drive/delivery/complaint.

-Ensure 24-hour follow-up on enquiries.

-Act as a receptionist in the absence of the same and ensure BMW adequate Welcome, greeting, and hospitality.

  • To be responsible for making outbound calls daily using the data provided.

  • To work closely with the Sales Manager and Sales team to ensure leads are generated within various business sectors.

  • Handling Appointments

  • Managing and scheduling appointments for procedures

  • To convert the calls to new business leads.

  • To achieve agreed personal and departmental targets captured from the calling data provided.

  • To inform potential clients of the company's products and services.

  • To use company databases to gain potential leads.

  • To be proactive in identifying opportunities for new business.

  • To input and maintain customer information into the company database.

  • To ensure guest satisfaction at all times.

  • Handle telephone queries.

  • To build relationships with colleagues and clients.

  • To deal with clients professionally at all times, aligned with our brand values.

  • To ensure service is prompt, polite, and professional, standards are kept.

Job Type: Full-time

Pay: ₹22, ₹25,000.00 per month

Benefits:

  • Health insurance
  • Provident Fund

Education:

  • Bachelor's (Required)

Experience:

  • Customer service: 1 year (Required)

Language:

  • English (Required)

Work Location: In person

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