Customer Relationship Executive Needed in An

18 hours ago

Hyderabad Telangana, India EducoHire Full time

Customer Relationship Executive needed in an Education Group in Hyderabad. (Immediate Joining)

**Key Responsibilities
Fields incoming enquiries from prospective families, collect and capture their data into the student management system effectively and accurately

Build effective, supportive and professional relationships with families to promote School’s Amazing Learning and support prospective families in identifying their school choice options

Ensure all incoming enquiries from prospective families are attended promptly, effectively and professionally according to protocols and best practices

Engage positively with prospective families while providing accurate and relevant information and guidance that will convert to appointments and ultimately enrolment in respective school of choice

Effectively work as a team to plan, coordinate and execute effective inbound and outbound campaign that promotes high conversion rate
Proactively provide feedback to ensure effective communication strategies, positive customer experience, and higher conversion

**Abilities and Skills**
Ability to manage social media is an added advantage
Experience in an urban school with students of various racial, ethnic and socioeconomic backgrounds, preferred
Ability to work collaboratively and establish rapport with diverse families and school staff
Ability to organise and coordinate work independently and set priorities in the context of a full, multifaceted set of responsibilities.
Ability to exercise good judgment and discretion, particularly in matters relative to sensitive or confidential student records, personnel or organisational matters.
Ability to engage in self-evaluation with regard to performance and professional growth;
Ability to establish and maintain cooperative working relationships with students, staff and others
Demonstrated ability to make accurate and consistent interpretations of a broad variety of academic and/or administrative policies and procedures.
Effective analytical, critical thinking, writing and verbal communication skills

**Required Qualifications**
Bachelor’s degree from an accredited college or university
Strong proficiency in English (Written & Spoken)
Strong proficiency in Telugu (Written & Spoken)

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