
Assistant Manager- Client Servicing
5 days ago
Role & responsibilities
- Create digital media plans for accounts; identify and convert upsell & cross-sell opportunities.
- Lead media planning and strategy across display, video, mobile, and social channels.
- Identify both strategic and tactical opportunities aligned with campaign goals & KPIs.
- Monitor competitors & conduct social listening to feed actionable insights for clients.
- Drive strategy, competitive analysis & consumer understanding for pitches and new launches.
- Analyse campaign results; recommend optimizations & improvements for current and future campaigns.
- Maintain strong client relationships; regularly engage with clients and ensure high satisfaction.
- Quickly resolve customer complaints and act proactively to maintain trust.
- Promote high standards in sales, delivery, and client servicing; ensure processes are followed & service quality is high.
Preferred candidate profile
- 2-6 years of experience in client servicing / account management in a digital agency.
- Strong understanding of digital media channels (display, video, mobile, social) and campaign planning.
- Good analytical ability; comfortable with metrics, reporting, and deriving insights from data.
- Excellent communication & interpersonal skills; confident presenting to clients.
- Proactive, solutions-oriented mindset; able to work under deadlines.
- Ability to build & maintain client relationships and drive client retention.
- (Preferred) Knowledge of tools for social listening, media planning software, analytics platforms.
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