Customer Service Agent

3 days ago

Cochin, Kerala, India Thomsun Infocare Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Responsibiltes:

Engage with prospective clients via inbound and outbound calls to promote Better Life Clinic's services, including Dermatology, Aesthetics, Dental, Maternity packages, and Blood Tests.

  • Provide accurate information about our services, pricing, and promotional offers to potential clients.
  • Effectively pitch the benefits of our services to meet the needs and preferences of individual clients.
  • Maintain a high level of professionalism and customer service during all interactions with clients.
  • Utilize CRM software to update client information, record interactions, and schedule appointments.
  • Collaborate with the sales and marketing team to implement sales strategies and achieve targets.
  • Address client inquiries, concerns, and complaints in a timely and satisfactory manner.
  • Follow up with clients to ensure satisfaction and encourage repeat business.
  • Stay updated on industry trends, competitors, and new services offered by Better Life Clinic.

Requirements:

  • Excellent command over the English and Hindi language.
  • Proven experience in sales, telemarketing, or customer service roles, preferably in the healthcare industry.
  • Strong communication and interpersonal skills with the ability to build rapport with clients.
  • Exceptional sales pitching abilities and persuasive communication techniques.
  • Familiarity with CRM software and basic computer skills.
  • Ability to multitask and work efficiently in a fast-paced environment.
  • Positive attitude, self-motivated, and goal-oriented.
  • Flexibility to work shifts, including evenings and weekends if required.

Benefits:

  • Competitive salary and performance-based incentives.
  • Comprehensive training and ongoing support to enhance your skills.
  • Opportunities for career growth and advancement within the company.
  • Access to employee benefits, including healthcare coverage and wellness programs.
  • A dynamic and collaborative work environment with a focus on teamwork and excellence.

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